Contact Lib Customer Service

Why should I report an Issue with Libby, the Library App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OverDrive, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can borrow them — for free, instantly — with a library card and Libby: the award-winning, much-loved app for libraries. • Send ebooks to your Kindle (U. S.

2. All over the world, local libraries offer millions of ebooks and audiobooks.

3. Libby is built by the team at OverDrive, in support of local libraries everywhere.

1. The digital libraries are an amazing resource - if only we can get a high quality user experience to match the quality of the library content.Great app! I've borrowed almost 100 books and have listened to 100s of hours of audiobooks without paying any fees.

2. I take any flaws in this app in stride, though, because the savings of not buying books, and instead being able to digitally hold and order library books is really worth it.Confusing, busy user interface that varies with context and filled with unnecessary distractions.

3. TLDR: You can't go wrong trying it out!Libby browsing library books extremely easy, and is a definite upgrade from the old app, OverDrive in terms of UX.

4. Libby only works when you have a good high speed data connection, and even then it is constantly closing your book and making you wait while it loads and reloads pages.

5. The UI is fine, but the app is buggy and slow (playback takes a long time to start), and crashes randomly (UI becomes unresponsive while the audio book continue to play).

6. The audiobook player, however, is excellent.This is hands down the best platform I have used for both audio and regular books.

7. It also has a sleep timer to turn off automatically while I fall asleep.Two stars only because they do have the books and audiobooks I'm looking for.

8. But it's vital to note that this is a completely free service with access to thousands of books and even audiobooks.

9. The books it suggests are mostly garbage that push the liberal agenda, but if I spend some time searching, I can find some decent books.

10. Not everyone has Internet.The app works great! Only drawbacks are very limited selection paired with waiting on what other people have "checked out" which is fair for the price of free.

11. The audio player is full featured, with playback speed controls to speed up slow narrators.

1. Fix Lib Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lib: Restarting the app will resolve most errors.
2. Update the Lib App. Here is how:
   1. On Android goto PlayStore » Search for "Lib" » Open Libby, the Library App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lib » click "UPDATE".
3. Clear Libby, the Library App app cache: Clearing cached data will force your app to retrieve the latest data directly from Lib servers.
   1. On Android, goto Settings » Apps » Select "Libby, the Library App" » click Storage » click "Clear Cache".
4. Check Lib app permissions. If any of these permissions required to use your device's features are disenabled, Lib might not work.
5. Uninstall and reinstall Lib. If nothing else has worked, completely uninstall Lib then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lib not working

2. Fix Lib Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lib be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lib not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lib may not be able to connect to the Internet when running in the background.