Contact JoCoLibrary Customer Service

Why should I report an Issue with JoCoLibrary?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BiblioCommons to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Browse the JoCoLibrary app to find new titles, place holds, and plan your next visit.

1. Nothing has worked.App says my book on hold is available, but the library says it hasn't processed it yet and to wait for an email.

2. The site is easier to use and more helpful.Very functional, a great app for a greater library.

3. Very unhappy with this app and the Johnson County Library's website in general.

4. Once you download a book to a device, be prepared to read it there and nowhere else.

5. I can search and put things on hold but it wont load the things I already have checked out or what I have on hold.

6. No colors to help navigateApp crashes everytime I tap the "locations" button.Needs an upgrade.

7. Why does the app say my book is ready if it's not ready?Slow and clunky.

8. I am disappointed because this app used yo be great and super helpful.

9. Can't download ebook to more than one device, or at least switch devices.

10. Search options by genre too limited.Harder to navigate.

11. Trying to like to Overdrive y To read ebooks is questionable.

1. Fix JoCoLibrary Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JoCoLibrary: Restarting the app will resolve most errors.
2. Update the JoCoLibrary App. Here is how:
   1. On Android goto PlayStore » Search for "JoCoLibrary" » Open JoCoLibrary » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JoCoLibrary » click "UPDATE".
3. Clear JoCoLibrary app cache: Clearing cached data will force your app to retrieve the latest data directly from JoCoLibrary servers.
   1. On Android, goto Settings » Apps » Select "JoCoLibrary" » click Storage » click "Clear Cache".
4. Check JoCoLibrary app permissions. If any of these permissions required to use your device's features are disenabled, JoCoLibrary might not work.
5. Uninstall and reinstall JoCoLibrary. If nothing else has worked, completely uninstall JoCoLibrary then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JoCoLibrary not working

2. Fix JoCoLibrary Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JoCoLibrary be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JoCoLibrary not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JoCoLibrary may not be able to connect to the Internet when running in the background.