Published by Google LLC on Oct 30, 2023

Report an issue with Google Play Books & Audiobooks.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with Google Play Books & Audiobooks?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Google LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Google Play Books & Audiobooks

1. Buy audiobooks and ebooks as you go - with no subscription required. * Buy ebooks and audiobooks as you go - no subscription required. * Receive emails or notifications about new releases from your favorite authors and when your wishlisted books go on sale. * Earn Google Play Points with every purchase, then exchange them for Google Play credit. * Receive notifications or emails for price drops in your samples and new releases from your favorite authors and series. * Discover new releases, best sellers, and personalized recommendations across genres like romance, science fiction, mystery & thrillers, self-help, religion, nonfiction, and more. * Read or listen on Android, iOS, or your web browser, even when you’re offline. * Customize your reading experience.

2. Choose to save your books to the device or an SD card, so you never run out of space. * Use reading tools in children's books to get kid-friendly word definitions, listen to specific words, or hear the book read aloud. * Use Bubble Zoom for easier comic reading on a mobile device.

3. Google Play Books is the one app you need to buy and enjoy ebooks, audiobooks, comics, and manga.

4. Adjust the text size, font type, margins, text alignment, brightness, and background colors. * Track your reading progress.

5. Choose from millions of best selling ebooks, comics, manga, textbooks, and audiobooks.

6. See what percent you’ve read and how many pages you have left. * Organize your library into shelves.

7. When you’re finished, find your next favorite from recommendations personalized just for you.

8. Download your book to read or listen on the go.

9. Use the new shelves tab to curate your library by theme or genre.

10. View your shelves across Android, iOS, and the web. * Save to SD card.

11. Tap the page and watch your favorite comic or manga come to life. * Take notes that sync with your Google Drive and share them with a group for easy collaboration. * Look up definitions, get translations, save highlights, and bookmark your favorite pages while you read. * Turn on Night Light to automatically adjust the background color and brightness or set the app to use the OS brightness.

Google Play Books & Audiobooks Customer Insights

1. I don’t know whether this is a device-specific issue or not, but I can't give more than one star until it is fixed because being able to see what page you're on is a pretty basic feature.Google Play Books is a must have app if you love reading.

2. (It actually does this if I make the folded angle about 120 degrees, but it should do this when the phone is opened wide and flat.) Right now, when the phone is opened wide and flat, Google Play Books renders it as a single, wide page.Decent enough navigation.

3. Please make it so when I open the phone in the normal wide configuration that Google Play Books shows two pages split down the middle, with the Fold's crease like the binding of a book.

4. I also find it hard to search for the exact book I want the search doesn't seem to be that smart at all.While physical books will always have a special place in the hearts of many including me, their limitations via print size, fragility and misplacement make electronic forms and delivery a near necessity.

5. And you can buy books on other websites, like Smashwords and have them uploaded to Google books, which is easier than on Kindle.I really want to like Google books because audible forces you into a subscription plan.

6. Play Books offers a variety of reading options at very reasonable prices.

7. otherwise the experience is great.There's an issue with the page numbers where sometimes they repeat, meaning you'll be on page 3, turn the page, and the next page (really page 4) will also say page 3.

8. I don't know, maybe some form of reading goal you could meet? This probably is just a me thing as well but I wish my bookshelf felt more like an actual bookshelf than just a list.

9. If you're just reading page to page, it's okay.

10. They also changed it so when you upload an epub rather than show the book in the app as uploading it doesn't show up at all until it's finished uploading.

11. You can sample the books and then decide if you want to buy them or not.

Steps to Troubleshoot & Fix Google Play Books & Audiobooks Issues

1. Fix Google Play Books & Audiobooks Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Google Play Books & Audiobooks: Restarting the app will resolve most errors.
  2. Update the Google Play Books & Audiobooks App. Here is how:
    1. On Android goto PlayStore » Search for "Google Play Books & Audiobooks" » Open Google Play Books & Audiobooks » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Google Play Books & Audiobooks » click "UPDATE".
  3. Clear Google Play Books & Audiobooks app cache: Clearing cached data will force your app to retrieve the latest data directly from Google Play Books & Audiobooks servers.
    1. On Android, goto Settings » Apps » Select "Google Play Books & Audiobooks" » click Storage » click "Clear Cache".
  4. Check Google Play Books & Audiobooks app permissions. If any of these permissions required to use your device's features are disenabled, Google Play Books & Audiobooks might not work.
  5. Uninstall and reinstall Google Play Books & Audiobooks. If nothing else has worked, completely uninstall Google Play Books & Audiobooks then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Google Play Books & Audiobooks not working


2. Fix Google Play Books & Audiobooks Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Google Play Books & Audiobooks be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Google Play Books & Audiobooks not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Google Play Books & Audiobooks may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Sir, I am having issues with your Google Play partners website. It's frustrating and harrassing me . The screen is big and is not for Android mobile view . I need you to fix the view problem

    — by Artho Theur 2 years ago