Published by Amazon Mobile LLC on Nov 1, 2023

Report an issue with Amazon Kindle.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with Amazon Kindle?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Amazon Mobile LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Amazon Kindle

1. Explore new releases, Amazon Charts best sellers, and titles across genres like romance, science fiction, children’s books, self-help, religion, nonfiction, and more—and try any book with a sample in the app before you buy on Amazon. - Kindle Unlimited members can enjoy unlimited reading and listening, with the freedom to explore over 1 million titles, thousands of audiobooks, and current magazines. - Thousands of books, magazines, comics, and more included with Amazon Prime.

2. Flip between pages or get a bird’s-eye view of your book with Page Flip—don’t worry, we’ll save your place. - Zoom in on high-definition color images in Kindle books, magazines, comics, and manga. - Sync your books across devices.

3. See what percent of the book you’ve read, real page numbers (for most top titles), and how much time you have left in the chapter or book based on your actual reading speed. - Bookmark places you want to revisit, and make highlights and take notes throughout your book.

4. When you’re reading a book, the Kindle app will automatically sync where you left off—along with any bookmarks, highlights, or notes—so you can start reading on one device and pick up where you left off on another. - When you can’t read, listen.

5. The Kindle app puts millions of books, magazines, newspapers, comics, and manga at your fingertips. - Find your next great read with Kindle.

6. Switch seamlessly from reading your Kindle book to listening to the Audible book, all within the Kindle app. - Get notified when authors you love have new releases.

7. Choose from millions of Kindle books (including books with Audible narration), magazines, audiobooks, and comics.

8. Turn your phone or tablet into a book with the Kindle app—so you can read anytime, anywhere. - Read your way.

9. Breeze through words you don’t know and characters you can’t remember with the built-in dictionary, X-Ray, Wikipedia lookup, instant translations, and search within your book.

10. Go to the Aa menu in your book to get started. - Look up words, people, and places while you read.

11. Customize your text size, font type, margins, text alignment, and orientation (portrait or landscape)—and choose whether to turn pages from left to right or continuously scroll.

Amazon Kindle Customer Insights

1. I use several of the books I get from here to read in classes/small groups I take and it's hard to stay synced with the group.This app would be about perfect were it not for one fundamental issue: unless I stop at the beginning of a chapter, it NEVER remembers my place in a book correctly! It's always a couple of pages behind.

2. There does need to be a better interface for the audio book and visual book together, it's clumsy and could use improvement.It's a very nice place to read! There are a few flaws, just some minor extra things that would be nice to see.

3. It's a bummer that we can no longer purchase from the app, but that doesn't affect as much as my husband.My most used/loved app, but knocked 2 stars off for 2 changes that need to be made: Dark mode option needs to be for app background and independent from device setting, not dependent on the entire device being set on dark mode.

4. It would also be nice if page turn animation worked when you're using volume controls to turn pages.The app is great, love how it organized the series and let's you sort and filter books easily.

5. Overall I recommend the use of the app.The app is pretty nice, I wish I was able to use different fonts on different books with it changing every book.

6. This would be nice for artists who like looking at other people's works for book covers, especially if they need glasses like me.

7. In-app purchase needs to be brought back (on the Shopping app as well.) Very inconvenient to have to log onto the website every time I want to buy a book.

8. I highly recommend upgrading as well, to receive more "free" book options!The app is a great replacement for the real thing.

9. Unfortunately this is the only app that does what I'm looking for, when it's actually working correctly.While I prefer the larger format of my Kindle reader, I find the app so convenient for those times I am unexspectedly stuck somewhere without my larger device.

10. The one thing that isn't great is that the pages don't line up with the physical book.

11. Setting the theme to match my phone is great.Kindle is always a wonderful app to utilize modern reading.

Steps to Troubleshoot & Fix Amazon Kindle Issues

1. Fix Amazon Kindle Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Amazon Kindle: Restarting the app will resolve most errors.
  2. Update the Amazon Kindle App. Here is how:
    1. On Android goto PlayStore » Search for "Amazon Kindle" » Open Amazon Kindle » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Amazon Kindle » click "UPDATE".
  3. Clear Amazon Kindle app cache: Clearing cached data will force your app to retrieve the latest data directly from Amazon Kindle servers.
    1. On Android, goto Settings » Apps » Select "Amazon Kindle" » click Storage » click "Clear Cache".
  4. Check Amazon Kindle app permissions. If any of these permissions required to use your device's features are disenabled, Amazon Kindle might not work.
  5. Uninstall and reinstall Amazon Kindle. If nothing else has worked, completely uninstall Amazon Kindle then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Amazon Kindle not working


2. Fix Amazon Kindle Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Amazon Kindle be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Amazon Kindle not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Amazon Kindle may not be able to connect to the Internet when running in the background.

Reported Issues