Contact Sora, Customer Service

Why should I report an Issue with Sora, by OverDrive Education?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OverDrive, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Borrow eBooks and audiobooks from your school's library with Sora.

2. Setup is simple - just find your school and sign in.

3. Then download or stream your assignments and favorite books to your device.

1. Still highly recommend.You get to select your school and then you could read any type of book from your school library it is really fun and there's no free trial or anyting in any way it's so fun you can read books from home and not at schoolThe app was great at first, I was able to find good books, wait wasn't that long, and it has audio books as well.

2. It has to hang out in the background.It worked great for a while, but now when I try to open a book (I only do audiobooks), the little rotating circle goes around and around and it won't load.

3. It's certainly my go to library app and I will miss it after I leave high school.I love this app, and it makes reading so convenient compared to carrying around books everywhere.

4. Otherwise, it's an awesome way to check out ebooks and read.Great app that let's you access your kids local school library.

5. If I could have an option to read each chapter by scrolling instead of turning pages, similar to Wattpad, I think the app would be perfect.I LOVE this reading app! It's very easy and asthetic to use.

6. 2 of my kids like listening to audiobooks and this is user friendly and a great second option when putting books on hold.

7. If I try opening another book, the play button will appear in my notification bar and I can start the audio that way, but it never loads fully.

8. I'm just super disappointed with a recent problem where I can't turn up the reading speed on audiobooks without the app giving me an error message saying that there's a problem with my internet connection--even though I have full bars.

9. But then everything started to take 20 minutes to load INTO the app, I can't access the books I want because of the wait.

10. Super frustrating when you have more than one book with a really long wait time.

11. I use it to read every day.This is a great reading app; easy to access and use.

1. Fix Sora, Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sora,: Restarting the app will resolve most errors.
2. Update the Sora, App. Here is how:
   1. On Android goto PlayStore » Search for "Sora," » Open Sora, by OverDrive Education » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sora, » click "UPDATE".
3. Clear Sora, by OverDrive Education app cache: Clearing cached data will force your app to retrieve the latest data directly from Sora, servers.
   1. On Android, goto Settings » Apps » Select "Sora, by OverDrive Education" » click Storage » click "Clear Cache".
4. Check Sora, app permissions. If any of these permissions required to use your device's features are disenabled, Sora, might not work.
5. Uninstall and reinstall Sora,. If nothing else has worked, completely uninstall Sora, then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sora, not working

2. Fix Sora, Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sora, be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sora, not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sora, may not be able to connect to the Internet when running in the background.