Contact Ophelia GPS Customer Service

Why should I report an Issue with Ophelia GPS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Guangdong Meijiaxin Innovative Technology Co., Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Can you update the app so I can use the HS720 drone with my android 13 phone.If your $$$ smart phone, regardless of brand , doesn't have enough free memory available that the drone app must use to operate then it's better that it doesn't connect ! Free up space by closing ALL other apps and put anything Google to sleep ( stop running ).

2. This will connect your phone to the Drone and give you the video feed.Why two stars? It's all in translated mandarin which makes no sense and there's no guide on how to use the app.This app is so far outdated 3.10. The last time it was updated was 3 years ago it will not work with newer android phones.

3. What good is it if you can't record?V3.0.7 won't connect, it just gives an "over time" error which, while cryptic, means the drone is connected to your phone but will not allow the camera to connect or allow you to control the drone from your phone.

4. Don't know how to revert? Google is your friend, then turn off auto updates and stick with the app that works.As a number of others have said, once you connect to the Drone Wifi (Holystone) wait for the pop up option to appear.

5. If I use my old android phone the camera on the drone works so I know it's not my new phone.

6. Shouldn't be required to fly drone or use app.I bought the HS510, and followed the instructions exactly to connect my Samsung S9+ running Android 10.

7. Where is the ability to set the return to home altitude? Another well hidden option? I'm giving 2 stars because these two things are something that should be a no brainier and standard to any app if this type.The app works ok but I can not use all the features due to always getting a weak gps signal when try to use some of the options no matter of my location.

8. They need to fix this app ASAP.I also think they do not need access to the entire phone for a drone app.

9. Even though my phone shows that it's connected to the HS700D, the app won't connect to my phone.

10. It shows that it's recording and I see the video stream on my phone.

11. I believe the app needs to be updated to work with the newer phone versions.

1. Fix Ophelia GPS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ophelia GPS: Restarting the app will resolve most errors.
2. Update the Ophelia GPS App. Here is how:
   1. On Android goto PlayStore » Search for "Ophelia GPS" » Open Ophelia GPS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ophelia GPS » click "UPDATE".
3. Clear Ophelia GPS app cache: Clearing cached data will force your app to retrieve the latest data directly from Ophelia GPS servers.
   1. On Android, goto Settings » Apps » Select "Ophelia GPS" » click Storage » click "Clear Cache".
4. Check Ophelia GPS app permissions. If any of these permissions required to use your device's features are disenabled, Ophelia GPS might not work.
5. Uninstall and reinstall Ophelia GPS. If nothing else has worked, completely uninstall Ophelia GPS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ophelia GPS not working

2. Fix Ophelia GPS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ophelia GPS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ophelia GPS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ophelia GPS may not be able to connect to the Internet when running in the background.