Contact Naviator Customer Service

Why should I report an Issue with Naviator?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 123west Software Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Customer support seems to be non existent, and other functions doesn't work as advertised as the app crashes whenever said functions are selected.V4.0 will not load help file on samsung s7 or nexus 10 tablet, otherwise seems fairly easy to use.

2. Too bad, it looked like it had potential, but, the authors do not appear to give a damn about providing support.I'm a casual flyer that doesn't fly enough for an expensive app but this one works great and isa good back up to my paper chart and local knowledge.

3. Really too bad, but if the developer will not offer any support, the app is not worth downloading.Great app during the trial version, when i purchased it, it didnt open and kept saying my subscription had expired.

4. I notified Naviator of my problem, after business hours on Friday, and got my problem resolved by early Saturday morning! Outstanding customer service! And it's a great app that I've used for years.

5. However, the other apps I tried were either missing some important features or were really clunky and not user friendly.Worked fine for 6 months.

6. It is not as detailed as the USA maps but it works when I fly for Search and rescue.I would have rated this app much higher, but I found there is absolutely no technical support.

7. I had issues when first getting the app up and running but the support team had the issue fixed the same day.

8. Its an amazing app, i hope support will get back to me and clear this mess.The concept of this application is decent, but the app keeps crashing while flying.

9. I would like to see a few more features added to naviator and chage the way a few things work.

10. It's unusable now anyhow and I had to fall back to using avare during a recent x-country.Have used all day while flying the skydive plane.

11. Update: as of 7/2/19 I've not received any response to an email I sent the authors about several bugs I found in the program.

1. Fix Naviator Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Naviator: Restarting the app will resolve most errors.
2. Update the Naviator App. Here is how:
   1. On Android goto PlayStore » Search for "Naviator" » Open Naviator » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Naviator » click "UPDATE".
3. Clear Naviator app cache: Clearing cached data will force your app to retrieve the latest data directly from Naviator servers.
   1. On Android, goto Settings » Apps » Select "Naviator" » click Storage » click "Clear Cache".
4. Check Naviator app permissions. If any of these permissions required to use your device's features are disenabled, Naviator might not work.
5. Uninstall and reinstall Naviator. If nothing else has worked, completely uninstall Naviator then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Naviator not working

2. Fix Naviator Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Naviator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Naviator not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Naviator may not be able to connect to the Internet when running in the background.