Published by OKP Robot

Report an issue with OKP Life.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with OKP Life?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of OKP Robot to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact OKP Life image 1 contact OKP Life image 2

About OKP Life

1. The OKP Life Robot APP is used for remote control for the sweeping robot, including the function of cleaning schedule check the battery power, etc.

OKP Life Customer Insights

1. Save your money for sure.App is a piece of you know what but the vacuum works find without it...if you're home to turn it on manually or with remote.

2. Easy to do, just search the web.If you have a problem connecting to Alexa, use the smart life app, reset the device (hold power down for 2 seconds) and connect to that app exactly the same way you did to this one and then connect that to Alexa.

3. Turn off the vacuum, go through the setup and then turn it back on.

4. Other than that seems to work great.Have tried every idea imaginable but still cannot pair the K2 vacuum to this app.

5. It cleans great when it runs... would not buy again.App is not compatible with newer android versions (version 13), had to download on an older phone to use for my vacuum.

6. The vacuum did work without the app but it already broke as well after a few uses and just goes red when I turn it on.

7. For initial setup, make sure the device is turned off but IS CONNECTED to the charging station.

8. I strongly suggest for you to setup a guest wifi and not use your main or admin wifi for these sort of things.

9. Note : I have a large German Shepherd who sheds ALL THE TIME!!!Setup was difficult at first but I figured out a better solution.

10. Do this, and you'll be much happier!Doesn't connect and can't use the vacuum with the app.

11. Ie I'd it dies while cleaning and you set it on the base it will not charge it beeps and may turn red but will not charge.

Steps to Troubleshoot & Fix OKP Life Issues

1. Fix OKP Life Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart OKP Life: Restarting the app will resolve most errors.
  2. Update the OKP Life App. Here is how:
    1. On Android goto PlayStore » Search for "OKP Life" » Open OKP Life » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OKP Life » click "UPDATE".
  3. Clear OKP Life app cache: Clearing cached data will force your app to retrieve the latest data directly from OKP Life servers.
    1. On Android, goto Settings » Apps » Select "OKP Life" » click Storage » click "Clear Cache".
  4. Check OKP Life app permissions. If any of these permissions required to use your device's features are disenabled, OKP Life might not work.
  5. Uninstall and reinstall OKP Life. If nothing else has worked, completely uninstall OKP Life then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing OKP Life not working


2. Fix OKP Life Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make OKP Life be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to OKP Life not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, OKP Life may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi,

    I bought this vacuum cleaner in January, it’s not working anymore, just goes round in circles.
    Please advise on what next to do

    Thank you

    — by Bashirat Johnson 7 months ago

  • My robot vacuum cleaner doesn’t work

    — by Angela Taylor 11 months ago

  • I have the k2 and I didn’t use it for over a year and now it’s not charging. Every time I put it to charge the light turns red and it beeps 6 times. So I’m all for changing the batter I just need to know how. I really like my robot vaccum.

    — by Gisselle Martinez 1 year ago

  • Need replacement filters. Can I call in to order?

    — by John CANFIELD 1 year ago

  • Machine work well on 2.4G, now have 5G won’t run!

    — by Lyle Smith 1 year ago

  • I cannot get my robot to work. The troubleshooting manual suggests that I reach out to customer service. A phone call would be great. 619.322.5521

    — by Kellen Love 1 year ago

  • Hello,
    My OKP Life Vacuum has been making a very loud noise while it is running. The suction is a little less. I purchased the OKP Life K2 Robot Vacuum Cleaner 1800 mAh, Blue on July 20, 2021 on Amazon Order# 114-0519925-8430651. I've reset and cleaned the unit and it is still making a the shrill noise, so I have not been able to use it because it is so loud and is not doing a great job cleaning. Thank you for your help. Best, Britta

    — by Britta Van Dun 1 year ago

  • I cannot charge my okp k2 robot vacuum. Have it it turned off for 5 months. Plugged in and switched on but red light beeps and then stays red. I purchased vacuum 1st October 2022 through Amazon

    — by Lynn Townend 1 year ago

  • K2 is blinking red on charger

    — by Mark D Bloedel 1 year ago

  • K2 started, we were away, k2 stuck in closet until died. Now just runs in circles. Tried remote reset. Same go in circles. HELP

    — by Carol Weaver 1 year ago

  • The charging comment went into to the vacuum

    — by Erica Schwarz 1 year ago

  • how do i do a factory reset on my K8 robot vacuum cleaner? I can find no help researching via Google
    FCC ID: 2ANDL-WR3
    it is stuck in a mode where it will do a 900 degree turn, move back and forth on the spot and after 3 mins shut down. I have tried all the tips in the maintenance, cleaning sensors, brushes, filter etc but nothing works. I have powered it off for 10 mins. I have held down the three buttons until i heard first one beep then followed by 2 beeps. It will not hoover in a straight line fashion for hardwood floors. It will not hoover in any direction or way. Please help.

    — by Elaine Tighe 1 year ago

  • It’s just spinning in circles and then go to stand by not cleaning anything

    — by Cherell Wright 1 year ago

  • It’s just spinning in circles and then go to stand by not cleaning anything

    — by Cherell Wright 1 year ago

  • It’s just spinning in circles and then go to stand by not cleaning anything

    — by Cherell Wright 1 year ago

  • Dear assistant,
    my Robot vacuum cleaner K2 series seems to be damaged. It went by mistake on a surface with standing water and picked up some water. I put it off and I dismounted it trying to dry it by a hairdryer. When I put it on, I observed:
    1) flashing red with 2 beeps for 3 times while being expected to clean.
    2) flashing red with 5 beeps for 3 times after a few seconds charging.
    3) 2 minutes functioning in an anormal way (opposite direction, odd sounds and difficult turning).
    I point out that the robot seems to be completely dried. What should I do now? Maybe should I look for a customer service near my city (Pescara, Italy), for repairing the cleaner?

    — by Elisabetta 1 year ago

  • The K2 is fully charged. When I push start it backs up off the charger and then stops. I shut it off, turn it on, put it back on the charger and it dies the same thing. I have cleaned everything. Please advise.

    — by Mark Erickson 1 year ago

  • My OKP K2 robot has been doing this annoying beep. The beep is not listed in the manual for troubleshooting it beeps once a few seconds later it beeps twice. It will do this every I don’t know 15 minutes or so. I have checked everything on it and cannot seem to find the problem. It’s still cleans in the middle of the night, but because of the annoying beep I have turned it off.

    — by Sherette Peltz 1 year ago

  • Please remove my phone number!!

    — by Shawn Ellenberger 1 year ago

  • I just received my K2 and it does not pick anything up. How do I tell if their is any suction?

    — by Lorna Dellar 1 year ago

  • I just bought the OKP K2 and doesn't have control. I downloaded the app and it doesn't pair. My Wifi is 5G. Does that mean that I have to change the wifi or return the robot?

    — by Lily G Moreau 1 year ago

  • The side brush locked up and now the vacuum will not function.

    — by Autumn Nixdorf 1 year ago

  • Hello, I have purchased 2:
    OKP X100 Cordless Vacuum Cleaner 17Kpa Stick Vacuum Cleaner 4 in 1 Lightweight Handheld Vacuum Cleaner Wireless Vacuum Cleaners for Pet Hair Hardwood Floor

    The first one I purchased works great! I love/ loved it SO much that I purchased a second one.
    Though, the second one... the battery will only stay on for 2 min and 14 sec on a full charge.
    I purchased this on 12/28/22 and Amazon can not help me. How can I get a replacement battery?
    Thank you for your time.

    Respectfully,
    Emily Elliott

    — by Emily M Elliott 1 year ago

  • Call (724)-787-3987

    — by Shawn Ellenberger 1 year ago

  • Occasionally my vacuum will go forward 3 in then reverse 3 in and then just continue this motion and goes nowhere.

    — by Shawn Ellenberger 1 year ago

  • I got the K2 series from Amazon. The hotspot won't show up no matter how many times I've tried. It's super frustrating. I want to return this item.

    — by Erika 1 year ago

  • Hi I bought a Robot Vacuum K2 in Amazon, order number 112-3883586-5339469 , and it doesn't bring the Control Remote. If you could help me.
    Thanks in Advance.

    — by Jessica Nahir Garcia Pacheco 1 year ago

  • My OKP 2 robot vacuum cleaner that I purchased on Amazon did not come with the remote. How can I get one?
    Karen

    — by Karen Fridella 1 year ago

  • I downloaded the app into my cellphone, but have not been able to get past inputting the SIM Code. I don't know where to access it.

    — by Janis Robinson 1 year ago

  • Won’t except my cell number to be able to set up

    — by Barb 1 year ago

  • hi. please help me i cant turn on my robot. :( it said on the manual to contact customer service.

    — by laura 1 year ago

  • My vacuum recently stopped working. The power light stays on a solid red and it won’t charge. I’ve tried to reset it and I tried to delete the app download the app again connect to my Wi-Fi. Nothing works. I just need to know what I can do next

    — by Melissa Perez 1 year ago

  • Okp stick vacuum won’t turn on

    — by Jessica Tapper 1 year ago

  • hi my remote control has stopped working and I can connect my k2 to the WiFi as it fibre. it doesn't like it can you please help as I can't use it . I have changed the battery and still nothing

    — by helen McMullen 1 year ago

  • New k2 robot, been in box several months. Won’t charge. 3 sets of 6 beeps. Red flashing lights. Need some help getting the robot to start. Have connection with robot via app

    — by Kevin Kitch 1 year ago

  • I would like a phone number to speak to a live person!!!!!!!! My robot is not charging!

    — by Regina Neenan 1 year ago

  • Just purchased the OPK S100 cordless vacuum via Walmart. The Vacuum does not turn on after changing and I can not get the dust collector to open by trying to twist to O position.

    — by Roy Garramone 1 year ago

  • I need to get another remote for okp floor sweeper. How can I order one?

    — by Mary Kay Alba 1 year ago

  • Am having trouble pairing my OKP Life

    — by Ann Brackman 1 year ago

  • The battery on my vacuum has discharged and will not charge anymore

    — by Debra Mason 1 year ago

  • My x100 cordless 8is. Like new…. Battery only blinks blue , not solid. Vacuum won’t turn on at all .

    — by Holly 1 year ago

  • I need to find a filter for an 0KP model X 100

    — by David Wootton 1 year ago

  • My robot does not show the mapping on the app. It used and it stopped working all of the sudden

    — by Ray 1 year ago

  • My vacuum keeps going around in circles. I bought it July of 2022

    — by Marci 1 year ago

  • Rocker fell out of vacume roller head will not go back in

    — by Michael Miele 1 year ago

  • My OKP life runs for a short time and dies. I need to either receive a new unit or receive a replacement battery.
    Kind Regards

    — by Kayleigh Holden 1 year ago

  • My robot is not charging and is flashing red followed by six beeps three times.

    — by Dante Allen 1 year ago

  • ORDER PLACED
    September 12, 2021
    TOTAL
    $113.34
    SHIP TO
    Anthony Reynolds Hall
    ORDER # 112-7363312-9931456
    View order details View invoice

    OKP Life K2 Robot Vacuum Cleaner 1800 mAh, Blue
    Return and product support eligibility

    This unit has over the past couple of weeks lost power quickly and is barely running after a full charge time. I spoke to Amazon customer service and they told me that this purchase was covered under your warranty. Can you replace this unit for me or help me to correct the problem ? Thanks Anthony

    — by Anthony R Hall 1 year ago

  • my s100 vacuum will not come on

    — by crystal handy 1 year ago

  • In the OKP app when I put my phone number in it won't send me a code so I can register

    — by Tiffany Johnson 1 year ago

  • My vacuum is attempting to go forward, does so for a few seconds, then stops and the red light comes on?!

    — by Margaret Smyth 1 year ago

  • Vacuum does not work. It goes around in circles. I have shut off the power hoping it would reboot, but it has not.

    — by James Manfre 1 year ago

  • I purchased an OKP stick vacuum from Amazon and it will not work directly out of the box. Either the charger or battery are defective. Please advise on how to get one or both replaced?

    — by Jerry s Carlson 1 year ago

  • Hi, my OKP Lite K2 won't charge. I only bought5 it in May. Can you help please?

    — by Gabrielle Brosnan 1 year ago

  • Have K2 robot vac. Purchased in July. Was working fine until one day just stopped. Does not work anymore. Flashing lights

    — by joe mazur 1 year ago

  • My robot stops working after 30min of cleaning, it dies. I bought it less than 6 months ago. Do I need to replace the battery?? If so, where do I get a new one? Please let me know.

    — by Banu Trentadue 1 year ago

  • My vacuum stop working.
    It moves for 5 mins and stops. It’s fully charge.

    — by Ana 1 year ago

  • My okp life cordless vacuum won't work. It turns on however the brushes won't spin.

    — by Samuel R Stratton 1 year ago