Published by OKEX MALTA LTD on Nov 11, 2024

contact OKX: Buy Bitcoin BTC & Crypto Chat with our AI-based OKX Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with OKX?



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Why chat with our AI OKX Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of OKX.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. The homepage displays the latest cryptocurrency prices and market trends!OKEx is a cryptocurrency exchange platform that offers its customers a wide range of services, including spot, futures, options, and margin trading, as well as a range of digital asset storage solutions.

2. What a mess can't to add features to app that doesn't work on your site or desktop.Since the last update, there seems to be a bug that disallow the app to run smoothly, it automatically close app while you're in the middle of using it or sometime you have to open continuesly for many times before you can gain access.

3. Additionally, OKX requires users to complete identity verification before they can begin trading, which helps prevent fraud and other security issues!The app keeps crashing on my Samsung Galaxy a22 android 13.

4. One of the standout features of the OKX app is the wide range of cryptocurrencies available for trading!OKX is a trading platform that allows users to buy and sell cryptocurrencies.

5. Update: I can't take a screenshot because the app immediately crashes on startup.OKX App is a popular mobile application used by cryptocurrency traders to buy, sell, and exchange digital assets.

6. I opened a keyless wallet using the Google account on the app, and it stopped working suddenly.

7. I have no idea what to do, it's SO frustrating.Thank you for this wonderful app you tried a lot, your app is a modern of other crypto wallet and exchange.

8. The worst thing is that I can't access my wallet cause on the Web no room for a keyless wallet.

9. It is good to detect the problems.I opened an okx account using the app and did the different verifications.

10. I hope appropriate measures will be taken to address these issues.Okx app is very user-friendly and easy tonavigate.

11. Keeps asking for private keys, seed phrases, or hardware wallet.

Steps to Troubleshoot & Fix OKX Issues

1. Fix OKX Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart OKX: Restarting the app will resolve most errors.
  2. Update the OKX App. Here is how:
    1. On Android goto PlayStore » Search for "OKX" » Open OKX: Buy Bitcoin BTC & Crypto » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OKX » click "UPDATE".
  3. Clear OKX: Buy Bitcoin BTC & Crypto app cache: Clearing cached data will force your app to retrieve the latest data directly from OKX servers.
    1. On Android, goto Settings » Apps » Select "OKX: Buy Bitcoin BTC & Crypto" » click Storage » click "Clear Cache".
  4. Check OKX app permissions. If any of these permissions required to use your device's features are disenabled, OKX might not work.
  5. Uninstall and reinstall OKX. If nothing else has worked, completely uninstall OKX then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing OKX not working


2. Fix OKX Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make OKX be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to OKX not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, OKX may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Mustafa

Delet my accounts

— 2 years ago by Hyunjun

My boss does not agree with my decision of joining a crypto network, and as such I am requesting the full deletion of my account data.