Contact OGAWA Wellness Customer Service

Why should I report an Issue with OGAWA Wellness?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ogawa International Holdings Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Bought the chair only for less than a month.. the WiFi connection is not stable and keeps dropping and unable to connect.. please resolve the bug.. this is worst of than what I used to have using an interface panel.. not I am relying on hard buttons and voice commands.. and sometimes the AI is ignoring me as well.. so I've only got the physical buttons to work with which limits me to the programs I can access.. Please fix it!Very lousy connection for WiFi and Bluetooth, keep being disconnected.

2. So expensive massage chair but with so lousy app🤦 ♂️Can we have the feature to have heating turn off by default? It's summer and I have to turn it off every time manually.

3. How would your customer enjoy this experience?Was working fine initially but after the update on 29 dec 2020, the intelligent massage programme is missing from the app for the Master Drive Plus massage chair.

4. The massage chair is as good as useless without being able to pair with the app.........Bluetooth keeps disconnecting.

5. I have to switch on and off the massage chair in order for it to work.Unable to connect to device.

6. Selling so expensive chair...yes the massage chair is good, but your app is really sucks.

7. Please reinstate that intelligent massage programme.Bluetooth connection is not stable.

8. Despite such an high end massage chair, your app keeps disconnecting.

9. Pls fix it, especially for such expensive massage chair.

10. Can't play music and massage at same time.

11. This apps sucks for such an expensive chairVery lousy app.

1. Fix OGAWA Wellness Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OGAWA Wellness: Restarting the app will resolve most errors.
2. Update the OGAWA Wellness App. Here is how:
   1. On Android goto PlayStore » Search for "OGAWA Wellness" » Open OGAWA Wellness » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OGAWA Wellness » click "UPDATE".
3. Clear OGAWA Wellness app cache: Clearing cached data will force your app to retrieve the latest data directly from OGAWA Wellness servers.
   1. On Android, goto Settings » Apps » Select "OGAWA Wellness" » click Storage » click "Clear Cache".
4. Check OGAWA Wellness app permissions. If any of these permissions required to use your device's features are disenabled, OGAWA Wellness might not work.
5. Uninstall and reinstall OGAWA Wellness. If nothing else has worked, completely uninstall OGAWA Wellness then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OGAWA Wellness not working

2. Fix OGAWA Wellness Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OGAWA Wellness be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OGAWA Wellness not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OGAWA Wellness may not be able to connect to the Internet when running in the background.