Contact Novo Customer Service

Why should I report an Issue with Novo - Small Business Checking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Bank Novo to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You’ll receive a Novo Mastercard Business Debit Card and The Novo Virtual Card to pay for things online, around the world, and use any ATM without fees from us.

2. With Novo you can apply for an account online in minutes, so you have more time to focus on your business.

3. You can link your existing accounts, control your debit card, pay your bills, process ACH transfers, deposit checks, categorize transactions, and separate your funds for savings in Reserves.

4. Novo provides free banking tools to small businesses, all within the Novo app.

5. Novo supports almost any business operating in the U. S.

6. Do you need a checking account for your small business?

7. Novo is for modern businesses.

8. Novo is a fintech, not a bank.

9. Banking services provided by Middlesex Federal Savings, F. A. ; Member FDIC.

10. Send unlimited payments and paper checks for free.

11. As long as the owner has a social security number, they're able to apply for a Novo Business Checking Account.

1. Fix that, continue to make fluidity improvements to the user experience overall, and continue to work on neat features, and I'll gladly continue to use this for all my business account needs!I enjoy most of the features and as long as I don't need to contact support, everything's fine.

2. You can send money from Cash App to a business account.Been great for the most part so far - I kind of wish invoicing had additional payment options for cash (just so you have a record of it) or PayPal where they can just click a button and pay.

3. I'd be fine if it took extra time for human verification, or if I had to even mail the check to Novo, but they give no other options.Works great for my security deposit trusts.

4. They are making improvements and adding features on a regular basis.Awesome bank! I love the app too! Very intuitive and I like the features! The only thing is I wish the debit card would have send faster, so I could use the discounts on the services Novo connects with.

5. Currently, after tapping 'done' on the confirmation screen there is no other indication that the deposit has been made in the app...Reserves option is a great way to see what you're putting aside for future taxes, work vehicle maintenance, etc.

6. For example, after completing a mobile check deposit it would be more intuitive to not only display a success confirmation to the user but to also list the transaction on the activity tab and mark that transaction as 'pending'.

7. You cannot use mobile deposit right away- only once you've had the account for a while and done a certain number of transactions that total a certain amount of $.

8. Haven't had a major issue until now and there doesnt seem to be any other way to deposit the check.

9. Please fix this as it's annoying and time consuming trying to deposit one check.

10. However, I've now started running into an issue where the app won't let me deposit a check: it keeps saying error and keeps asking me to retake the pictures.

11. I'll log back in using fingerprint and I receive a message "you have been logged out" which then prompts me to use my username and password again, which can be time consuming.

1. Fix Novo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Novo: Restarting the app will resolve most errors.
2. Update the Novo App. Here is how:
   1. On Android goto PlayStore » Search for "Novo" » Open Novo - Small Business Checking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Novo » click "UPDATE".
3. Clear Novo - Small Business Checking app cache: Clearing cached data will force your app to retrieve the latest data directly from Novo servers.
   1. On Android, goto Settings » Apps » Select "Novo - Small Business Checking" » click Storage » click "Clear Cache".
4. Check Novo app permissions. If any of these permissions required to use your device's features are disenabled, Novo might not work.
5. Uninstall and reinstall Novo. If nothing else has worked, completely uninstall Novo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Novo not working

2. Fix Novo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Novo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Novo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Novo may not be able to connect to the Internet when running in the background.