Contact Planet Radio Customer Service

Why should I report an Issue with Planet Radio?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Nobex Technologies to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

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1. Fix Planet Radio Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Planet Radio: Restarting the app will resolve most errors.
2. Update the Planet Radio App. Here is how:
   1. On Android goto PlayStore » Search for "Planet Radio" » Open Planet Radio » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Planet Radio » click "UPDATE".
3. Clear Planet Radio app cache: Clearing cached data will force your app to retrieve the latest data directly from Planet Radio servers.
   1. On Android, goto Settings » Apps » Select "Planet Radio" » click Storage » click "Clear Cache".
4. Check Planet Radio app permissions. If any of these permissions required to use your device's features are disenabled, Planet Radio might not work.
5. Uninstall and reinstall Planet Radio. If nothing else has worked, completely uninstall Planet Radio then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Planet Radio not working

2. Fix Planet Radio Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Planet Radio be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Planet Radio not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Planet Radio may not be able to connect to the Internet when running in the background.