Published by NLL on Nov 27, 2024

contact ACR Phone Chat with our AI-based ACR Phone Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with ACR Phone?



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Why chat with our AI ACR Phone Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of ACR Phone.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Issue, if I loan my phone to someone to use, I don't want them seeing I have call recordings! Uh, the whole point of call recordings is primarily to CYA! Made a call and someone noticed I had a recordings tab on the right! USELESS!After many years of good experience with the earlier version of ACR, I was a bit nervous about making the change to "Blue." But my hat is off to all of the team who put this new version together.

2. I like many of the specific changes, including the bold immediate reminder to keep or toss a call, the easy navigation, the seemless link to all my contacts, and the complete replacement of my Samsung phone app.

3. So why not just honor the agreement? I don't want the new features, just that I want what I was promised.I think it's such a good dialer, thoughtfully coded, and feature rich, that I bought the lifetime premium license.

4. ACR phone solved both problems for me while also coming with the ability to record calls.The previous free (red) version was great--and so easy to use--just set and forget.

5. I am on the road a lot with my job & being able to record a conversation is incredibly important since I do not want to be writing, talking & driving at the same time.I have been using the app since 2012 and it does what it says it does.

6. It is the only app I know that works on a Samsung s22 ultra that will record calls since Google keeps blocking this feature.

7. Also you are forced to pay for premium version if you want the call quality to be high (medium-quality is all you get for free).

8. It's easy to accidentally call someone while trying to hit the Google dialer's dialpad button, and you couldn't hide contacts at all.

9. Nothing I tried would get it to work again so I tried ACR Phone and it works almost as good.

10. The last 2 times I tested the call recording feature, it didn't work at all for me.

11. Unfortunately it only works on speaker & phone, will not work on any Bluetooth devices but even with this limitation it's much better than having nothing at all.

Steps to Troubleshoot & Fix ACR Phone Issues

1. Fix ACR Phone Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ACR Phone: Restarting the app will resolve most errors.
  2. Update the ACR Phone App. Here is how:
    1. On Android goto PlayStore » Search for "ACR Phone" » Open ACR Phone » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ACR Phone » click "UPDATE".
  3. Clear ACR Phone app cache: Clearing cached data will force your app to retrieve the latest data directly from ACR Phone servers.
    1. On Android, goto Settings » Apps » Select "ACR Phone" » click Storage » click "Clear Cache".
  4. Check ACR Phone app permissions. If any of these permissions required to use your device's features are disenabled, ACR Phone might not work.
  5. Uninstall and reinstall ACR Phone. If nothing else has worked, completely uninstall ACR Phone then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ACR Phone not working


2. Fix ACR Phone Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ACR Phone be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ACR Phone not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ACR Phone may not be able to connect to the Internet when running in the background.

Reported Issues

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