Contact nkoda Customer Service

Why should I report an Issue with nkoda: sheet music?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of nkoda to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Why can I not use landscape mode to play? Why can't I print out sheet music? Why is something as simple as turning the page so finicky? I have to completely stop playing to turn pages.

2. Some people are criticising it taking bank details for the trial but that's standard for any service that's giving you a free sample My main issue though is that the app keeps glitching and making me sign in again every time I try to access a new piece of music.

3. I'm working my way through a long etude book and having to click forward all the pages to my current etude each day is very annoying.Pretty decent app when it's working, there were a few startup bugs that were annoying such as the Microsoft store version crashing after you put in your phone number--so you can't verify with the code.

4. and if you have 100+ page score each tiny movement of the scrollbar goes through many pages.

5. I have yet to figure out exactly where to click on the string to consistently advance the pages, I most often end up leaving the page view.

6. I signed up for the free trial, entered all the relevant information, payment info, account creation and so on, but every time was still taken back to the sign up page whenever i tried to use it.

7. The one major request that I have is simply making the app remember the page I was on when I last opened a piece of music.

8. It only registers when you lift from the key, not when you press down, so to go to page 135 you have to press down arrow 135 times because auto-repeat doesn't work.

9. I would appreciate the ability to either share a score with a collegue who is not a nkoda subscriber, even if it is for only 24 hours, or even the ability to give a collegue a temporary log in to view a score through my subscription (possible features for a professional subscription level).

10. Arrow keys don't work, but now the mouse scroll wheel works and you can grab the scroll bar and quickly scroll top to bottom.

11. Anyway, it is crazy to have to leave the score, manipulate a scroll bar that changes pages that you can't read, then go back to the score.

1. Fix nkoda Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart nkoda: Restarting the app will resolve most errors.
2. Update the nkoda App. Here is how:
   1. On Android goto PlayStore » Search for "nkoda" » Open nkoda: sheet music » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for nkoda » click "UPDATE".
3. Clear nkoda: sheet music app cache: Clearing cached data will force your app to retrieve the latest data directly from nkoda servers.
   1. On Android, goto Settings » Apps » Select "nkoda: sheet music" » click Storage » click "Clear Cache".
4. Check nkoda app permissions. If any of these permissions required to use your device's features are disenabled, nkoda might not work.
5. Uninstall and reinstall nkoda. If nothing else has worked, completely uninstall nkoda then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing nkoda not working

2. Fix nkoda Server issues & Internet Connection

1. Check network connection: An unstable Internet will make nkoda be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to nkoda not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, nkoda may not be able to connect to the Internet when running in the background.