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Chat with our AI-based Nexo Support
Why chat with our AI Nexo Support?
- Our AI is availaibe 24/7, to help you solve any pressing challenges.
- You'll get immediate access to a support assistant specifically trained on support materials of Nexo.
- Skip support wait times and emailing back and forth. Get help immediately.
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What users are saying
1. Verify its always error it says the system was overloaded or something and I waited for about 2 weeks and its the same thing and I even open the website and still the same thingI see a few bad reviews on usability but I've never had any major issues and their support team is pretty prompt if you mail them, it's my favourite platform down to ease of use and simplicity plus great benefitsExcellent customer response, very fast and helpful.
2. Easy to use, efficient, smart, and a very progressive platform.App failed to update at the critical point when revised payment technology was being deployed which added to an already poor experience to create an abysmal user experience.
3. As with most chatbots, the subject I want help on isn't on the guidelines, so chat bots are mostly just another obstacle.Although they do pay high interest, your deposit as well as the interest gets blacklisted for any applications afterwards like mortgage or any general lending by banks.
4. Not fully nexos fault but dont put your savings for a house or if you plan to use the money for deposit here as you will not be allowed to use the funds towards deposit after.Can't seem to pass through identity verification, the app doesn't have any button/option to capture the identification documents manually.
5. Good implementation solves these issues before/away from the customer but NEXO want the customer to have the pain.
6. I have had no issues, and the passive income is great! Almost an extra $200 per week!! Very easy app to use, although the haptic feedback has issues on Android and makes the use of the app feel awkward.
7. Another thing is when I sign in the app, they is a window that pops up, asking me to set up a pin for unlocking the up when I want to use it, whilst I have already done that like a couple of times ago.How can I verify my account when the app did not make my phone no.
8. Update: card transactions now fail where they used to work and NEXO have no useful insight except to blame third party processors.
9. I can't tell the difference in the updated version, but at least the prompt to update is gone.The desktop version is flawless, no real problems in several years of use.
10. I asked for dark mode and they delivered!!! Next I want to see options for 2FA with Google authenticator & the option to see my balances in more currencies especially GBP.
11. Also, no ads!!!I like the app, but now it prompts me to update every time I open it, and when I click Get It Now!, the only options are Uninstall and Open.
Steps to Troubleshoot & Fix Nexo Issues
1. Fix Nexo Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Nexo: Restarting the app will resolve most errors.
- Update the Nexo App. Here is how:
- On Android goto PlayStore » Search for "Nexo" » Open Nexo: Crypto Wealth Platform » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Nexo » click "UPDATE".
- Clear Nexo: Crypto Wealth Platform app cache: Clearing cached data will force your app to retrieve the latest data directly from Nexo servers.
- On Android, goto Settings » Apps » Select "Nexo: Crypto Wealth Platform" » click Storage » click "Clear Cache".
- Check Nexo app permissions. If any of these permissions required to use your device's features are disenabled, Nexo might not work.
- Uninstall and reinstall Nexo. If nothing else has worked, completely uninstall Nexo then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Nexo not working
2. Fix Nexo Server issues & Internet Connection
- Check network connection: An unstable Internet will make Nexo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Nexo not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Nexo may not be able to connect to the Internet when running in the background.
Reported Issues
I want to delete my account because I don't need it and I accidentally made it
Can you delete my account registered to this email. I made a mistake in verification
Hello I would like to have my account deleted because I don't know how to use this app and I'm not old enough to deal with this. I tried to verify myself to delete this app but it still doesn't work, so would you be be kind enough to delete my account on nexo? Thank you for your time. Under GDPR My Gmail pioquintojonathan44@redacted
delete account nexo
Saya Tidak Nyaman Dengan Aplikasi Nexo
I would like to cancel my account from Nexo. I give my confirmation.
Hi i would like to cancel my nexo account cause its not worth for me. Thanks
no longer used for the website and have nothing to do with it anymore
I made a mistake with registration.
I would like to delete my account please and thank you.
Hello, I’m requesting you that I want my account deleted for personal reasons, I have not used the wallet nor I have on it. I just want to close it for good. According to the law: The business is legally required to delete the consumer's personal information from its records and direct any service providers to delete the data too. Failure of a business to comply with the CCPA can result in fines of up to $7,500 per violation. Thank you.
I would like to Delete my Nexo Account
Account Deletion Request (ı really bored your company always send notification per second)
I want to cancel my account,because I have another account . Thank you!
I want to cancel my account!
Can you help me delete my account . Thank you very much
I want to delete my account but that didn't delete it
Hello I'm going to stop investing in coins. So I want to delete my Nexo account(pjm9824@redacted). Thank you.
I would like to close my account please
I no longer have a use for my account. Please delete it.
Good Morning, My name is Eric Osborne. I am a new account holder with you all, however, I do plan to switch over to another crypto broker platform. The reason being that I cannot get in contact with any representative from your company. I sent a request a week ago and been told that I would need to wait a week for a response. I gotten a response back but it stated that I would need to wait for a month or two to hear back. I dont have time to wait for that, plus, this pending feedback is restricting me from depositing on your platform. So I plan to switch over to another platform. I request that my data/account be deleted under the California Consumer Privacy Act (CCPA). This law entails that a business is legally required to delete consumer's personal information from its records and direct any service providers to delete the data too. Failure to comply with the CCPA will result in a PENALTY - $7,500 fine under CCPA. Please be mindful of this penalty for non-compliance. I would need to have my account/data be deleted, along with my email (contact information) ASAP! Please email me back with your response. I thank you for your coopoeration. Thank You, Eric Osborne
please delete my account, thanks
I would like to delete my account please. The program did not fit my needs. I have no funds in the account.
i dont need the service anymore
I made the account to see what it was, and i wish to delete my account because I would rather not have it.
