Published by NETGEAR Genie

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Why should I report an Issue with NETGEAR WiFi Analytics?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of NETGEAR Genie to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About NETGEAR WiFi Analytics

1. You can use the NETGEAR WiFi Analytics app to get advanced analytics that help you optimize your existing or newly extended WiFi network.

2. How strong is your WiFi signal?

3. Check your network status, WiFi signal strength, identify crowded WiFi channels, find clear channels with less interference and much more with the WiFi Analytics app from NETGEAR.

NETGEAR WiFi Analytics Customer Insights

1. It says that it needs an older version of the operating system on my phone There is no update to the Netgear Wi-Fi analytic software so that it will work.

2. it's doesn't matter what router or network nor configuration nor hard resetting, it will constantly drop the connestion every few seconds.Says my brand spanking new Nighthawk router doesn't have WP3?! This freaked me out when it showed NONE for security and I checked and triple checked and WP3 is enabled on my device.

3. It never shows my signal strength as changing nor does the signal or channel graphs function at all.I remember when this app first came out and it was the best of its kind, but since there have been no updates it has been left in time.

4. When I tried to open the app, it says that it doesn't work with this version of the operating system on my Android phone.

5. Please update this app and update it's user interface.I have been using this for years on my previous phone, it was a welcome addition.

6. This was the main reason I wanted to use the app, but it doesn't work.I downloaded the app because I just purchased a new Wi-Fi booster and the instructions say that I need this app.

7. Really needs another app update???The surveying function does not keep rooms in storage.

8. My netgear wifi V3 extender is constantly dropping it's connection to any devices, not the router, just the devices.

9. This app needs some critical interface updates and a graphics change because it doesn't look modern in the slightest.

10. If an app hasn't been updated in 2-3 years, you're better off looking for an alternative, as its likely been abandoned.I've had this app for a year with no issues.

11. And I have the latest version so Netgear needs to get on the ball.

Steps to Troubleshoot & Fix NETGEAR WiFi Analytics Issues

1. Fix NETGEAR WiFi Analytics Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart NETGEAR WiFi Analytics: Restarting the app will resolve most errors.
  2. Update the NETGEAR WiFi Analytics App. Here is how:
    1. On Android goto PlayStore » Search for "NETGEAR WiFi Analytics" » Open NETGEAR WiFi Analytics » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NETGEAR WiFi Analytics » click "UPDATE".
  3. Clear NETGEAR WiFi Analytics app cache: Clearing cached data will force your app to retrieve the latest data directly from NETGEAR WiFi Analytics servers.
    1. On Android, goto Settings » Apps » Select "NETGEAR WiFi Analytics" » click Storage » click "Clear Cache".
  4. Check NETGEAR WiFi Analytics app permissions. If any of these permissions required to use your device's features are disenabled, NETGEAR WiFi Analytics might not work.
  5. Uninstall and reinstall NETGEAR WiFi Analytics. If nothing else has worked, completely uninstall NETGEAR WiFi Analytics then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing NETGEAR WiFi Analytics not working


2. Fix NETGEAR WiFi Analytics Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make NETGEAR WiFi Analytics be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to NETGEAR WiFi Analytics not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, NETGEAR WiFi Analytics may not be able to connect to the Internet when running in the background.

Reported Issues