Published by PVR Cinemas on Mar 4, 2024

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Why should I report an Issue with PVR Cinemas - Movie Tickets?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PVR Cinemas to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About PVR Cinemas - Movie Tickets

1. Please note that not all movies are with closed captions and/or audio descriptions. • Traffic updates - Now get traffic updates from your saved location to PVR Cinema, so you reach on time, and don’t miss even a moment of the movie you are planning to watch.

2. We've improved the navigation to help you seamlessly book your movie tickets, and food, find the best offers and make it easier to book. • Show End Time info – Plan your movie experience well in advance.

3. This feature lets you know the end time of a particular show. • App Personalization - Now discover movie recommendations, food suggestions, seat preferences, preferred cinema, and many more surprises tailored just for you. • Cab booking – Seamless cab booking from the app.

4. Stay updated with movie information, movie schedule, upcoming movies, show timings, pre-book food, and seats, and get many more additional exclusive loyalty benefits.

5. We shall notify you when the bookings open for the movie so that you don't miss the first show! • Improved Navigation – Easy scrolling and booking of tickets and food.

6. From the magic of Rajinikanth to Punjabi super hits, choose your pick! • Set Movie Alert - Easily set alerts for upcoming movies basis city name and cinema name.

7. With PVR Privilege membership, you get birthday bonuses, invites to exclusive events & premieres, and more, to make your movie-going experience hugely rewarding. • Accessible cinemas (Movies for everyone) – We’re here to help make your movie experience an amazing one.

8. The all-new PVR APP makes movie booking a seamless and hassle-free experience.

9. Stay ahead with movies ranging from action, comedy, thrillers, and suspense simultaneously being aired in other parts of the world.

10. Choose from the most popular movies, from the biggest production houses, and the most celebrated superstars in the industry.

11. Unwind with Bollywood movies ranging from drama, action, and comedy to romance; catering to everyone’s choice.

PVR Cinemas Customer Insights

1. Best time visit to booking box and question thats available English Subtitles any movie.The app stops working when we click on Privilege button.

2. Sometimes it shows that a seat is reserved, I reload & guess what, It is not reserved, so i book it, oh but IT IS RESERVED!!!!!!!Not a good experience!! I booked 3 tickets and I even got the notification from my bank (as I used my credit card) that the charge was been made (so that would be it was a successful transactions) however I haven't received my tickets in email or text or in this app itself.

3. System is not auto scaling, some time app freezes at payment screen, takes at of time load all screens when server load at peak.

4. such bad service not expected from PVR atleast, and I used 2 separate offers to make the booking, very highly shameful to show discounts and then not let people use them, EVEN ONCE.It was such a waste of time using this app.

5. I booked a movie on PVR app which had English subtitles available & went to where movie is not available with English subtitles n booked again at another place and same problem on top of that.

6. Everytime I try to use the limited time sale/offer, the site just freeze up, or or the page takes minutes if not hours to load.

7. Not able to see the vouchers and points detail in Privilege section as it takes a long time and at the end it stops working.

8. There is no further email about the same.very poor app experience, my booking was so costly because as soon as I availed offers it would fail the booking again and again, I had to pay a higher price for it to be successful.

9. Every time, the money gets debited but the transaction benefit not received.

10. It's showing available English Subtitles.

11. I have been trying to send emails since yesterday and all I get is a freaking confirmation and says agent will get in touch shortly.

Steps to Troubleshoot & Fix PVR Cinemas Issues

1. Fix PVR Cinemas Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PVR Cinemas: Restarting the app will resolve most errors.
  2. Update the PVR Cinemas App. Here is how:
    1. On Android goto PlayStore » Search for "PVR Cinemas" » Open PVR Cinemas - Movie Tickets » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PVR Cinemas » click "UPDATE".
  3. Clear PVR Cinemas - Movie Tickets app cache: Clearing cached data will force your app to retrieve the latest data directly from PVR Cinemas servers.
    1. On Android, goto Settings » Apps » Select "PVR Cinemas - Movie Tickets" » click Storage » click "Clear Cache".
  4. Check PVR Cinemas app permissions. If any of these permissions required to use your device's features are disenabled, PVR Cinemas might not work.
  5. Uninstall and reinstall PVR Cinemas. If nothing else has worked, completely uninstall PVR Cinemas then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PVR Cinemas not working


2. Fix PVR Cinemas Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PVR Cinemas be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PVR Cinemas not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PVR Cinemas may not be able to connect to the Internet when running in the background.

Reported Issues