Published by NCH Software on Sep 19, 2024

Report an issue with Switch Audio Converter.
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Why should I report an Issue with Switch Audio Converter?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of NCH Software to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Switch Audio Converter Customer Insights

1. The audio recording is showing up as a .txt format when it is an audio recording.Advertised as being able to open .4GP files (the format in which my phone saves Voice Recorder files).

2. I'm seeing a lot of negative comments from other users, but I believe the dev team made changes so, with that being said; -No crashes -Bulk conversion (with option to save in source location) The app works fine currently and I do recommend it.

3. Now, when I try to convert audio files from sleep as Android recordings, I am notified that the conversion failed.

4. Only negatives would be lack of Metadata and lack of support for portrait orientation.I was looking for an app to convert batches of .ra files to mp3.

5. Yet there is software out there that can convert a video to audio in a matter of seconds, at the full 320kb quality.

6. Like, im sure someone uses local storage for media..., but there isn't a app category that is more likely to leverage external storage, e.g., SD, or even attached, than photo/video and audio.

7. One feature I would suggest is having an option to use it in portrait mode because honestly in landscape mode I was almost unable to view the files I'd selected.

8. But it didn't find any audio in the songs I recorded, so I used another program, which had no trouble.Solid as ever from switch.

9. I have converted audio files to .wav files with no difficulty.

10. NCH is really falling behind but once was the bestOmg !!! This is one of the better audio converters available and yet it does not have access to my SD card.

11. It took me 2 hours 52 mins to convert 30 standard music files.

Steps to Troubleshoot & Fix Switch Audio Converter Issues

1. Fix Switch Audio Converter Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Switch Audio Converter: Restarting the app will resolve most errors.
  2. Update the Switch Audio Converter App. Here is how:
    1. On Android goto PlayStore » Search for "Switch Audio Converter" » Open Switch Audio Converter » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Switch Audio Converter » click "UPDATE".
  3. Clear Switch Audio Converter app cache: Clearing cached data will force your app to retrieve the latest data directly from Switch Audio Converter servers.
    1. On Android, goto Settings » Apps » Select "Switch Audio Converter" » click Storage » click "Clear Cache".
  4. Check Switch Audio Converter app permissions. If any of these permissions required to use your device's features are disenabled, Switch Audio Converter might not work.
  5. Uninstall and reinstall Switch Audio Converter. If nothing else has worked, completely uninstall Switch Audio Converter then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Switch Audio Converter not working


2. Fix Switch Audio Converter Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Switch Audio Converter be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Switch Audio Converter not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Switch Audio Converter may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want to cancel my subscription. I only subscribed to do one batch of conversions. I'm done with it, so I don't need it anymore.
    If unsubscribing was easier, I might consider using Switch in the future if I need to convert stuff again, but as it stands, this unsubscribing process will prevent me from touching it. Goodbye.

    — by William L Bintzer 3 years ago