Contact Navigraph Charts Customer Service

Why should I report an Issue with Navigraph Charts?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Navigraph to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. if there's could be made possible then I would give 6 starts if I could....I have the pc version which works perfectly but on this android version I seem to have an issue with clicking on the favourites and flight button in portrait mode they seem to be layered over the map mode button.

2. Reliability for downloading charts, offline use for when the wifi drops off, and moving maps(simlink) in all charts would be Brill for knowing parking gates etc, and also be able to integrate the charts with simbrief would be good for creating a reliable EFB without switching apps.

3. Experience based on using on a Microsoft Surface Duo in traditional single screen as well as spanned dual screen mode.Great idea, but extremely buggy.

4. The only issue is that it is very buggy and doesn't load flight plans from SimBrief or open charts.

5. And when you open the Flight tab it opens on the left screen instead of in the center, which is great, again, as it is not blocked by the hinge.

6. When it does work, it works fantastically, and is a true asset to flight simulation.

7. Also on landscape mode the follow aircraft button under the map scale seems out of place.

8. Disconnects from the sim multiple times per flight requiring you to re-click the "arrow" button to continue tracking your aircraft.

9. The desktop version works perfectly fine, it's a shame that the devs do not support the Android app.

10. It is a shame I cannot give this a better review, because there clearly has been a lot of development time put in and when it works it is beyond good.

11. I can get charts only after rotating the screen after each button press.

1. Fix Navigraph Charts Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Navigraph Charts: Restarting the app will resolve most errors.
2. Update the Navigraph Charts App. Here is how:
   1. On Android goto PlayStore » Search for "Navigraph Charts" » Open Navigraph Charts » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Navigraph Charts » click "UPDATE".
3. Clear Navigraph Charts app cache: Clearing cached data will force your app to retrieve the latest data directly from Navigraph Charts servers.
   1. On Android, goto Settings » Apps » Select "Navigraph Charts" » click Storage » click "Clear Cache".
4. Check Navigraph Charts app permissions. If any of these permissions required to use your device's features are disenabled, Navigraph Charts might not work.
5. Uninstall and reinstall Navigraph Charts. If nothing else has worked, completely uninstall Navigraph Charts then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Navigraph Charts not working

2. Fix Navigraph Charts Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Navigraph Charts be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Navigraph Charts not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Navigraph Charts may not be able to connect to the Internet when running in the background.