Published by MyEtherWallet on Nov 11, 2024

contact MEW crypto wallet: DeFi Web3 Chat with our AI-based MEW crypto wallet Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with MEW crypto wallet?



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Why chat with our AI MEW crypto wallet Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of MEW crypto wallet.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact MEW crypto wallet: DeFi Web3 image 1   contact MEW crypto wallet: DeFi Web3 image 2


What users are saying

1. YOU IDIOTS EVER THOUGHT ABOUT TESTING THE PRODUCTS YOU MAKE BEFORE TORTURING US WITH THEM!!!!!!!!!!!It's amazing app and very interesting this one and easy to use for everyone this app provided good service as the mans needed to get out and you can check itThis is the reply from the person who is communicating through telegram app, Dear customers, we are blockchain smart mining, Mew wallet is just a program carrier, you can use any wallet to participate in mining, because the mining pool signs an agreement with the blockchain and has nothing to do with the walletIt may seem complicated at first, full of unnecessary options and frills.

2. At least, there's no data field to enter it when creating the transaction, and I couldn't find any setting to enable it (BTW, if you connect to their web on desktop, through there it does allow to add data to the transaction, so, it's even more stupid that they don't allow it from the mobile app).

3. Now I've lost a whole lot of money as there's no way to recover the wallet!!! The word phrases didn't screenshot !Why do I need a stupid app to access my Ethereum wallet.

4. I dont know if I've had coins hacked, but the entire wallet is missing! Edit: yep all you had to do was add a new account and it will show up.

5. Let's see after withdrawals The withdrawals are available only on the web browserDoesn't allow to send a transaction to a contract with hex data.

6. I do recommend to MEW that you guys make that more obvious but thank you for the helpI got about 5 transactions into my wallet and the app started crashing so much I had to reinstall.

7. How do I get my "Keystore file" (it's in an encrypted folder on my PC) onto my phone, morons!!!! Edit: app doesn't support this option, figures.

8. Funnily enough every other app on my phone seems to realise the internet connection is fine.

9. not only is it like using a desktop, it's better! So after almost 6 month using it I have to rise my rating to 5 STARS.Just keeps getting worse.

10. When you start using it and learning the functions and all the possibilities it offers, you understand that they(MEW Wallet) have done a near-perfect job.

11. Your browser extension sucks even more, if I click outside your extension (like to select the file) the extension closes.

Steps to Troubleshoot & Fix MEW crypto wallet Issues

1. Fix MEW crypto wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MEW crypto wallet: Restarting the app will resolve most errors.
  2. Update the MEW crypto wallet App. Here is how:
    1. On Android goto PlayStore » Search for "MEW crypto wallet" » Open MEW crypto wallet: DeFi Web3 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MEW crypto wallet » click "UPDATE".
  3. Clear MEW crypto wallet: DeFi Web3 app cache: Clearing cached data will force your app to retrieve the latest data directly from MEW crypto wallet servers.
    1. On Android, goto Settings » Apps » Select "MEW crypto wallet: DeFi Web3" » click Storage » click "Clear Cache".
  4. Check MEW crypto wallet app permissions. If any of these permissions required to use your device's features are disenabled, MEW crypto wallet might not work.
  5. Uninstall and reinstall MEW crypto wallet. If nothing else has worked, completely uninstall MEW crypto wallet then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MEW crypto wallet not working


2. Fix MEW crypto wallet Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MEW crypto wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MEW crypto wallet not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MEW crypto wallet may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by Abdulbasit Karatu

My wallet address is: 0xD5Ebf1c0A9B67cd07116fcf3309A0876Ec61960a Transaction hash: 0xad026a98f3ffd3bcd45408d09aae94b7683a6c7db7f15447f3ba0e9ed27dd92d Transaction hash: 0xdb7eecd784eded63515db4eeeb0161255ad4e87510e006b4886ed367387c500f I was told to send my wallet address and transaction hash but nothing has still been done this is basically 2 to 3wks now that I've been complaining and the proper steps to rectify this haven't been taken😠😠

— 3 years ago by Abdulbasit Karatu

Good day my transactions have not been going through even when I pay extra for fast transactions. Please rectify this

— 3 years ago by Abdulbasit Karatu

Good day my transactions have not been going through e