Published by Kotak Mahindra Bank Ltd. on Mar 8, 2024

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Why should I report an Issue with Kotak Mobile Banking App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Kotak Mahindra Bank Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Kotak Mobile Banking App image 1 contact Kotak Mobile Banking App image 2

About Kotak Mobile Banking App

1. The app will take you through a one-time activation process when you login for the first time. - Photos / Media / Files / Camera: This is required to let you access gallery / click an image to set profile picture. - SMS: This is required to auto activate the device during activation process. - Read SMS : This will be applicable for select customers and basis customers' specific consent, KMB App will access device level alternate data for credit risk assessment and decisioning towards better product offering.

2. If you are an existing Kotak customer, you can use the 250+ features of the app to Bank, Pay bills, Invest, Shop and access services.

3. If you are not an existing Kotak customer, you can open a Kotak Savings account or an 811 digital bank account by visiting your nearest branch.

4. Also, use the AutoPay feature to remember your monthly bills and pay them automatically from your account. • Book train tickets (IRCTC Authorized Partner), Flight tickets, Bus tickets, Hotels.

5. The Kotak Mobile Banking App, a best in class App, provides banking on the go, which is a must in today’s digital era.

6. To get started, you just need your Customer Relationship Number (CRN), your Debit / Credit Card PIN or your Net Banking password to get started.

7. Please note that your data is safe with Kotak Mahindra bank.

8. Pay your Mobile Recharge, DTH payments and other bills with the online BillPay feature.

9. Kotak Payday Loan is available with just a few taps.

10. Repay the loan when your salary gets credited next month. • Get a loan within seconds starting at Rs.

11. Eligible users can apply from the ‘Apply Now’ section.

Kotak Customer Insights

1. 🥲App is very very slow... and some times it won't open N crashes regularly in between transactions Guys Do work on it.... It always says *we r facing some technical issues...*. And it takes a lot of time to load the application....I am not able to open the app.

2. I think the technical team should have seriously taken care about this issue because if you are providing this kind of application, then no one would be interested in using it.This is a very slow and bad user interface.

3. I've sent mail regarding this issue to experts team still haven't got any updates and moreover after taking this issue to the bank authorities they are acting like This issue doesn't exist 🤷.

4. Anyway, what about the logout thing? It first kills my session, then on the click prompt message "okay", it's taking me out of the application instead of taking me to the login page with one click on the logout button.

5. Whenever I try to use the application, it always shows me "We are facing some technical issue".

6. Once again the application crashes everytime I open the app.

7. This is not expected from a reputed bank application I have also sent an email.

8. This is not expected from a reputed bank application I have also sent an email.

9. Please note: Tried updating the app.The bank's online banking platform is riddled with glitches and technical issues.

10. It's really too slow to work with.Looks like everyone are facing the same issue.

11. It is very worst,its waste our time.please remove it.I am not able to open the app.

Steps to Troubleshoot & Fix Kotak Issues

1. Fix Kotak Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Kotak: Restarting the app will resolve most errors.
  2. Update the Kotak App. Here is how:
    1. On Android goto PlayStore » Search for "Kotak" » Open Kotak Mobile Banking App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kotak » click "UPDATE".
  3. Clear Kotak Mobile Banking App app cache: Clearing cached data will force your app to retrieve the latest data directly from Kotak servers.
    1. On Android, goto Settings » Apps » Select "Kotak Mobile Banking App" » click Storage » click "Clear Cache".
  4. Check Kotak app permissions. If any of these permissions required to use your device's features are disenabled, Kotak might not work.
  5. Uninstall and reinstall Kotak. If nothing else has worked, completely uninstall Kotak then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Kotak not working


2. Fix Kotak Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Kotak be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Kotak not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Kotak may not be able to connect to the Internet when running in the background.

Reported Issues