Contact myCricket Customer Service

Why chat with our AI myCricket Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of myCricket.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. The app used to work fine, now it's useless.The services are okay, but every month, everyone on our plan simultaneously gets a notification that our account has been locked, but it hasn't.

2. Cricket in general isn't a bad provider, yet the app is all around garbage and totally frustrating.Cricket Wireless as a whole has been a reliable phone company.

3. I have 9 days till Im due for payment, and my account has been slow to the point of partial inactivity.

4. I am in a very rural area and I am depending on this data for work.This app is able to be used to pay, but it has a SERIOUS downside that no good things could make up.

5. It's not a deal breaker to me, because we get two lines for a total of $80 a month, which is nice, but if they could double that LTE speed I would be so much happier.It doesn't work.

6. All I want to do is upgrade my plan to a higher level, but I keep getting a vague "something went wrong" error on the final purchase screen.

7. I shouldn't even be shown an "accept agreement" as I've been using the app for over a year.

8. Take it!You would think the App would be a strong point seeing as everything for your service runs through it, however, it is completely horrible and continues to this day to run poorly.

9. They slow your service as you approach your payment date.

10. Each time I try to use it, it either stops & closes, or it doesn't have the capability to edit (updating card for autopay), etc.

11. Failing to connect constantly as you are always stuck with the red bar saying "Oh no! We are having trouble connecting right now, please try again later" well later never comes because it continues to fail.

1. Fix myCricket Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myCricket: Restarting the app will resolve most errors.
2. Update the myCricket App. Here is how:
   1. On Android goto PlayStore » Search for "myCricket" » Open myCricket » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myCricket » click "UPDATE".
3. Clear myCricket app cache: Clearing cached data will force your app to retrieve the latest data directly from myCricket servers.
   1. On Android, goto Settings » Apps » Select "myCricket" » click Storage » click "Clear Cache".
4. Check myCricket app permissions. If any of these permissions required to use your device's features are disenabled, myCricket might not work.
5. Uninstall and reinstall myCricket. If nothing else has worked, completely uninstall myCricket then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myCricket not working

2. Fix myCricket Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myCricket be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myCricket not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myCricket may not be able to connect to the Internet when running in the background.