Contact myCricket Customer Service

Why should I report an Issue with myCricket?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cricket Wireless LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. No need to wonder about the status of your wireless account because we’ve made it easy to stay up to date on payments, plans, data, due dates, and exclusive offerings.

2. Our data usage gauge and countdown clock will keep you updated so you’re always in the know about how many gigs of data remain each month and how many days of service you have left in your current billing cycle.

3. If you have an unlocked device and wish to switch from your current carrier to the Cricket network, we’ll guide you through the seamless process of transferring your phone over – all through the myCricket App!

4. It gives you the freedom to manage your Cricket Wireless account anywhere, anytime with just the tap of a button.

5. Want to make a payment without the hassle of phone calls and store visits? Consider it done!

6. Our range of plans and features lets you choose what best fits your budget and lifestyle.

7. Redesigned with you in mind, the myCricket App is simple, seamless and FREE.

8. Tired of going over your data each month?

9. Maybe you need a question answered or maybe you’re little curious. We can handle both!

10. Organized by categories and popular topics, we provide answers to frequently asked questions.

11. Check out all of the easy ways to pay and save up to $60/year with the Auto Pay credit.

1. The app used to work fine, now it's useless.The services are okay, but every month, everyone on our plan simultaneously gets a notification that our account has been locked, but it hasn't.

2. Cricket in general isn't a bad provider, yet the app is all around garbage and totally frustrating.Cricket Wireless as a whole has been a reliable phone company.

3. I have 9 days till Im due for payment, and my account has been slow to the point of partial inactivity.

4. I am in a very rural area and I am depending on this data for work.This app is able to be used to pay, but it has a SERIOUS downside that no good things could make up.

5. It's not a deal breaker to me, because we get two lines for a total of $80 a month, which is nice, but if they could double that LTE speed I would be so much happier.It doesn't work.

6. All I want to do is upgrade my plan to a higher level, but I keep getting a vague "something went wrong" error on the final purchase screen.

7. I shouldn't even be shown an "accept agreement" as I've been using the app for over a year.

8. Take it!You would think the App would be a strong point seeing as everything for your service runs through it, however, it is completely horrible and continues to this day to run poorly.

9. They slow your service as you approach your payment date.

10. Each time I try to use it, it either stops & closes, or it doesn't have the capability to edit (updating card for autopay), etc.

11. Failing to connect constantly as you are always stuck with the red bar saying "Oh no! We are having trouble connecting right now, please try again later" well later never comes because it continues to fail.

1. Fix myCricket Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myCricket: Restarting the app will resolve most errors.
2. Update the myCricket App. Here is how:
   1. On Android goto PlayStore » Search for "myCricket" » Open myCricket » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myCricket » click "UPDATE".
3. Clear myCricket app cache: Clearing cached data will force your app to retrieve the latest data directly from myCricket servers.
   1. On Android, goto Settings » Apps » Select "myCricket" » click Storage » click "Clear Cache".
4. Check myCricket app permissions. If any of these permissions required to use your device's features are disenabled, myCricket might not work.
5. Uninstall and reinstall myCricket. If nothing else has worked, completely uninstall myCricket then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myCricket not working

2. Fix myCricket Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myCricket be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myCricket not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myCricket may not be able to connect to the Internet when running in the background.