Contact Showly Customer Service

Why should I report an Issue with Showly: Track Shows & Movies?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Michal Drabik to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also it's a little confusing that adding a show to "my shows" adds it to your progress list, but adding a movie to "my movies" doesn't do the same; you need to add movies to your "watchlist" instead.This doesn't sync with Trakt properly, hence the 2 star rating.

2. I do wish the "you may also like" recommendations didn't include shows you've already seen, because 90% of the time its only shows on my list.Had some issue displaying unwatched episodes in Progress (only seeing upcoming shows), thought it was due to update.

3. 2) Eliminating shows already in my collection from discovery without having to archive them.Doesn't show where shows are available (like netflix, hulu, etc) -- a huuuuge bummer! Just started using it, there is a very nicely done tutorial & it's quite nice overall.

4. I wish I could tell more about it, but it was really just that simple - only seeing upcoming shows and not unwatched episodes in Progress.Switched from TV Show Favs, and this one is damn good.

5. Is it me, or did the app ignore my hidden shows on Trakt when syncing? If so - I love that feature and this is the first app I have found that does it! EDIT: Ignoring articles when sorting alphabetically would mean not counting a/an/the when listing shows in alphabetical order.

6. All around great app.So fast, smooth, and beautiful! Would love the option to ignore articles when sorting alphabetically, and to sync reset watched progress and hidden seasons with Trakt.

7. It would be nice to mark that that is the 2nd/3rd etc time I've watched a show.It's really good for what it does and the free version is very capable.

8. After you've watched one show you have to delete your progress and start again if you want to keep track of your second watch.

9. Such as long-tap on a show in list to quickly rate show/add to watchlist without going to specific page & a 'dislike' feature to prevent titles from showing in listAwesome app.

10. One thing I'd like to see: a single widget that can switch between calendar and progress mode, and marking episodes as watched directly from the calendar view.Downloaded the app today and I'm really enjoying it, but there are two things I'd like to recommend for later updates.

11. I tested both apps by adding a show to my Collection, then manually syncing with Trakt, and finally checking on the Trakt website.

1. Fix Showly Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Showly: Restarting the app will resolve most errors.
2. Update the Showly App. Here is how:
   1. On Android goto PlayStore » Search for "Showly" » Open Showly: Track Shows & Movies » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Showly » click "UPDATE".
3. Clear Showly: Track Shows & Movies app cache: Clearing cached data will force your app to retrieve the latest data directly from Showly servers.
   1. On Android, goto Settings » Apps » Select "Showly: Track Shows & Movies" » click Storage » click "Clear Cache".
4. Check Showly app permissions. If any of these permissions required to use your device's features are disenabled, Showly might not work.
5. Uninstall and reinstall Showly. If nothing else has worked, completely uninstall Showly then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Showly not working

2. Fix Showly Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Showly be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Showly not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Showly may not be able to connect to the Internet when running in the background.