Published by Centennial Bank on Feb 2, 2024

contact Centennial Bank Mobile Chat with our AI-based Centennial Bank Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Centennial Bank?



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Why chat with our AI Centennial Bank Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Centennial Bank.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I have to Uninstall and reinstall EACH time I want to look at my banking information!!! What's the deal?!? This has been happening for over a year now! Fix it already!!!I have to Uninstall and reinstall the app at least once a week.

2. If I uninstall it and reinstall it, it'll work correctly for about 4 days and then it starts all over again throwing errors every time I try to log in.

3. Every time it works a couple of times and then it doesn't! FRUSTRATED! Well this was a great app until the last few months.

4. I tried this on my wife phone and got the same results.The app may have been updated since I last used it, but I still don't see any way to turn on the phone's flash feature to better illuminate a check for deposit.

5. Whatever you did, you messed it upEvery time I try to use the app, it throws an error message at me, and there is a "retry" option under it.

6. The last transaction and last deposit are not updated, so the information across the app is wrong.Very sluggish on taking photos on app.

7. It doesn't work about 33% of the time.

8. It's handy being able to quickly check balances and transactions.Worked great with my Samsung S10.

9. Almost every single week I have to uninstall and reinstall the app just so it will log in correctly.

10. I had hoped with this latest update that it had fixed the issue, but it has not.2nd Update: Still not working correctly! Same issues.

11. When it throws up the error, I have to manually type in the password for it to work.

Steps to Troubleshoot & Fix Centennial Bank Issues

1. Fix Centennial Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Centennial Bank: Restarting the app will resolve most errors.
  2. Update the Centennial Bank App. Here is how:
    1. On Android goto PlayStore » Search for "Centennial Bank" » Open Centennial Bank Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Centennial Bank » click "UPDATE".
  3. Clear Centennial Bank Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Centennial Bank servers.
    1. On Android, goto Settings » Apps » Select "Centennial Bank Mobile" » click Storage » click "Clear Cache".
  4. Check Centennial Bank app permissions. If any of these permissions required to use your device's features are disenabled, Centennial Bank might not work.
  5. Uninstall and reinstall Centennial Bank. If nothing else has worked, completely uninstall Centennial Bank then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Centennial Bank not working


2. Fix Centennial Bank Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Centennial Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Centennial Bank not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Centennial Bank may not be able to connect to the Internet when running in the background.

Reported Issues

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