Published by MEXC Pro on Nov 3, 2024

contact MEXC: Buy Bitcoin BTC & Crypto Chat with our AI-based MEXC Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with MEXC?



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Why chat with our AI MEXC Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. They gave me back $188 and kept $1k.I hate this f..cking app It has long delays and don't let me to close my positions i lost a lot of money just because of it's loading problems And it get worse with every new update Sometime it add margin without my permission I checked all the options but there's no fault of my side.

2. If you look on this tab into a pair after you touch it, then you return back and every time it scrolls to the top automatically, so it spoil the experience and every time you must scroll back to find your pair.

3. Only improvement It needs is that it asks 'SL is too close' before placing the order, would be better if it just got executed without asking, also way too many notificationsMexC corrected an issue I had promptly.

4. Super fast execution, .01 brokerage i.e. three times lower than binance which makes life as a scalper very easy.

5. You always have to scroll to find a pair you need and they are accommodated in absolute chaotic order.DNX was sent to my address several times.

6. Otherwise amazing platform but the notifications are brutal.Terrible app..., Doesn't support split screen and will close once I minimize.

7. The amount was already been sent and i can see it on the apps notification but it takes a lot of time for them to process it.

8. I recommend Binance exchange & OKX exchange if you want to have a smooth experience.

9. They wrote me that that was an issue on their end, which they did not publicly announce, that they would fix it... Number of start alludes that it is not fixed by now.Too many people crying about mxec.

10. It's been months and I can't get new user rewards yet can trade, makes zero sense.

11. I don't see why there isn't more options for notifications to restrict it to current positions and alerts.

Steps to Troubleshoot & Fix MEXC Issues

1. Fix MEXC Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MEXC: Restarting the app will resolve most errors.
  2. Update the MEXC App. Here is how:
    1. On Android goto PlayStore » Search for "MEXC" » Open MEXC: Buy Bitcoin BTC & Crypto » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MEXC » click "UPDATE".
  3. Clear MEXC: Buy Bitcoin BTC & Crypto app cache: Clearing cached data will force your app to retrieve the latest data directly from MEXC servers.
    1. On Android, goto Settings » Apps » Select "MEXC: Buy Bitcoin BTC & Crypto" » click Storage » click "Clear Cache".
  4. Check MEXC app permissions. If any of these permissions required to use your device's features are disenabled, MEXC might not work.
  5. Uninstall and reinstall MEXC. If nothing else has worked, completely uninstall MEXC then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MEXC not working


2. Fix MEXC Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MEXC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MEXC not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MEXC may not be able to connect to the Internet when running in the background.

Reported Issues

— 1 year ago by p43er

I want to delete my account (prixony@redacted) under GDPR

— 2 years ago by Coralie Davies

Hello, I wish to close my mexc account as I do not with to invest in cryptocurrency and will not be doing it. Please delete my account and email and data from your company. Thank you.

— 2 years ago by Fazliddin

fazliddinnozimov354@redacted

— 2 years ago by Sayed

Account deletion request

— 2 years ago by Peter Low

Ladies and gentlemen, I ask you to delete my phone number. According to GDPR I have the right for the protection of my personal data. Uid 80667380. Best regards Peter Low

— 2 years ago by Hayden

I have a gambling problem with crypto currency, please remove my account asap. This has been advised by my gambling help group.

— 2 years ago by Matthew Strong-Poston

Please delete my account and all data associated with it. UID 97087208. Thank you

— 3 years ago by Sébastien SB BOUCHEZ

Hi, Could you delete my MEXC account (UID:04580937) as i’m not using it anymore For your information, i’m under RGPD Law. Thank you Regards Sébastien BOUCHEZ

— 3 years ago by jeknavipse

Your message* (Account Deletion Request)

— 3 years ago by Litis

UID:91126668 Can you please delete my account?

— 3 years ago by Litis

Good Evening, I created my MEXc account a few minutes ago, I wanted to buy one coin, but the MEXc site is very complicated for me, I prefer not to continue. Could you delete my account for me and all my data ? Thank you.

— 3 years ago by Avonturier Haqqique Cr

I have another verified account with UID: 48366337 . I want to use the email (avonturi0206@redacted) on this account to use on the account with the UID: 48366337.

— 3 years ago by nigel boyer

Cancel my account please

— 3 years ago by Sayan Das

Please delete my MEXC account. I want to recreate that as there is a problem found in using that .