Contact MEXC Customer Service

Why should I report an Issue with MEXC: Buy Bitcoin BTC & Crypto?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MEXC Pro to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Explore over 3,000 crypto assets, including Bitcoin (BTC), Ethereum (ETH), Solana (SOL), Ripple (XRP), Tether (USDT), MX Token (MX), Dogecoin (DOGE), Shiba Inu (SHIB), PEPE (PEPE), Notcoin (NOT), Toncoin (TON), USDC (USDC), Binance Coin (BNB), People DAO (PEOPLE), Chainlink (LINK), Cardano (ADA), Polkadot (DOT), Decentraland (MANA), Gala Games (GALA), Polygon (POL), and more.

2. With the lowest fees in the industry (zero fees), the most diverse range of trading pairs (3,000+), and a secure and reliable trading engine, MEXC delivers a top-tier trading experience, earning the trust of over 15 million users worldwide.

3. Lowest Fees: 0 maker fees for spot and futures trading, with 1bps–2bps taker fees.

4. Hold 1,000+ MX: Enjoy 1bps taker fees (applicable to spot and futures trading).

5. Futures Trading: 0 maker fees and 1bps–2bps taker fees.

6. Spot Trading: 0 maker fees and 1bps–2bps taker fees.

7. P2P: Wire transfers and over 30 options, with 0 fees for P2P trading.

8. Best Depth: Industry-leading liquidity for smaller spreads, more stable trading, and faster execution.

9. Most Pairs: Over 3,000 listed trading pairs, allowing you to fully enjoy wealth opportunities.

10. You can always check the reserve ratios for Bitcoin (BTC), Tether (USDT), and Ethereum (ETH), among others.

11. MEXC publishes its platform reserves and reserve ratio every two months.

1. They gave me back $188 and kept $1k.I hate this f..cking app It has long delays and don't let me to close my positions i lost a lot of money just because of it's loading problems And it get worse with every new update Sometime it add margin without my permission I checked all the options but there's no fault of my side.

2. If you look on this tab into a pair after you touch it, then you return back and every time it scrolls to the top automatically, so it spoil the experience and every time you must scroll back to find your pair.

3. Only improvement It needs is that it asks 'SL is too close' before placing the order, would be better if it just got executed without asking, also way too many notificationsMexC corrected an issue I had promptly.

4. Super fast execution, .01 brokerage i.e. three times lower than binance which makes life as a scalper very easy.

5. You always have to scroll to find a pair you need and they are accommodated in absolute chaotic order.DNX was sent to my address several times.

6. Otherwise amazing platform but the notifications are brutal.Terrible app..., Doesn't support split screen and will close once I minimize.

7. The amount was already been sent and i can see it on the apps notification but it takes a lot of time for them to process it.

8. I recommend Binance exchange & OKX exchange if you want to have a smooth experience.

9. They wrote me that that was an issue on their end, which they did not publicly announce, that they would fix it... Number of start alludes that it is not fixed by now.Too many people crying about mxec.

10. It's been months and I can't get new user rewards yet can trade, makes zero sense.

11. I don't see why there isn't more options for notifications to restrict it to current positions and alerts.

1. Fix MEXC Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MEXC: Restarting the app will resolve most errors.
2. Update the MEXC App. Here is how:
   1. On Android goto PlayStore » Search for "MEXC" » Open MEXC: Buy Bitcoin BTC & Crypto » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MEXC » click "UPDATE".
3. Clear MEXC: Buy Bitcoin BTC & Crypto app cache: Clearing cached data will force your app to retrieve the latest data directly from MEXC servers.
   1. On Android, goto Settings » Apps » Select "MEXC: Buy Bitcoin BTC & Crypto" » click Storage » click "Clear Cache".
4. Check MEXC app permissions. If any of these permissions required to use your device's features are disenabled, MEXC might not work.
5. Uninstall and reinstall MEXC. If nothing else has worked, completely uninstall MEXC then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MEXC not working

2. Fix MEXC Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MEXC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MEXC not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MEXC may not be able to connect to the Internet when running in the background.