Contact Amerant Customer Service

Why should I report an Issue with Amerant Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Amerant Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. For instructions on how to enroll, visit amerantbank. com. 2Charges from your mobile data plan provider and charges associated with performing a banking transaction may apply. 3When using the app to pay or advance funds from a Amerant Bank Line of Credit, you remain subject to the terms and conditions of all existing agreements with Amerant Bank including, but not limited to, the terms and conditions of use of the Digital Services Agreement and conditions applicable to your credit with Amerant Bank. 4This app may not have all of the features for the Bill Pay service that are available to you through Personal Online Banking.

2. In order to use Amerant Mobile Bill Pay, customers must have an Amerant Bank deposit account, and have registered their accounts to Personal Online Banking. *For your security, certain services and transactions will require a password.

3. In order to set up these functions and access all of the features and services offered by Amerant Bank therein, it is required that you log in directly through Amerant Bank’s Personal Online Banking.

4. Pay your Amerant Bank loans, advance funds from your Amerant Bank line of credit3, and use the Bill Pay4 service to schedule bill payments.

5. You must first be enrolled in Amerant Bank Personal Online Banking.

6. Transfer funds between your own and other Amerant Bank accounts and wire funds to U. S. banks.

7. Amerant Mobile by Amerant Bank puts the bank on your mobile device and in your hands.

8. Monitor balances2 on your deposit accounts, credit cards, residential mortgage or personal loans.

9. Send money to almost anyone you know with a bank account in the U. S.

10. For faster, secure access to your account information, simply log in with the touch of your finger using the Fingerprint ID already set up on your Android device.

11. Fast, reliable and easy to use, it’s the most convenient way to bank.

1. I don't understand how someone appraise the app as outstanding....Everytime i try to use zelle from this app it just shows the word Browser and doesnt let me do anythingAfter the mandatory updating of the app, option for sending money with Zelle is not working.I can't log in using my fingerprints nor my password.

2. Amerant people still haven't realized that the app is buggy and that it not going to fix it by telling customers to call your call center? problems logging into the app takes a long time.

3. Compared to other banking apps, it''s definitely a benchmark.Everytime I try to login it states unable to process your request try again.

4. Why do you implement an app that doesn't work properly?I need it to text or call me to get verification number.

5. Fix it, please.Instead of telling everyone to contact your CALL Center, fix the problem.

6. No option to sent verification code via email which is done on the desktop app.

7. Can't use app at all.So user friendly! Most of your daily banking tasks in your phone, at your convenience.

8. It's the most useful/convenient feature for most banking apps.

9. Text sent nothing, and they error out on calling me.

10. This has been happening for the past week.This app never let's me login.

11. Phone # works on banks that I used.

1. Fix Amerant Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Amerant: Restarting the app will resolve most errors.
2. Update the Amerant App. Here is how:
   1. On Android goto PlayStore » Search for "Amerant" » Open Amerant Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Amerant » click "UPDATE".
3. Clear Amerant Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Amerant servers.
   1. On Android, goto Settings » Apps » Select "Amerant Mobile" » click Storage » click "Clear Cache".
4. Check Amerant app permissions. If any of these permissions required to use your device's features are disenabled, Amerant might not work.
5. Uninstall and reinstall Amerant. If nothing else has worked, completely uninstall Amerant then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Amerant not working

2. Fix Amerant Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Amerant be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Amerant not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Amerant may not be able to connect to the Internet when running in the background.