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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Amerant.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I don't understand how someone appraise the app as outstanding....Everytime i try to use zelle from this app it just shows the word Browser and doesnt let me do anythingAfter the mandatory updating of the app, option for sending money with Zelle is not working.I can't log in using my fingerprints nor my password.

2. Amerant people still haven't realized that the app is buggy and that it not going to fix it by telling customers to call your call center? problems logging into the app takes a long time.

3. Compared to other banking apps, it''s definitely a benchmark.Everytime I try to login it states unable to process your request try again.

4. Why do you implement an app that doesn't work properly?I need it to text or call me to get verification number.

5. Fix it, please.Instead of telling everyone to contact your CALL Center, fix the problem.

6. No option to sent verification code via email which is done on the desktop app.

7. Can't use app at all.So user friendly! Most of your daily banking tasks in your phone, at your convenience.

8. It's the most useful/convenient feature for most banking apps.

9. Text sent nothing, and they error out on calling me.

10. This has been happening for the past week.This app never let's me login.

11. Phone # works on banks that I used.

1. Fix Amerant Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Amerant: Restarting the app will resolve most errors.
2. Update the Amerant App. Here is how:
   1. On Android goto PlayStore » Search for "Amerant" » Open Amerant Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Amerant » click "UPDATE".
3. Clear Amerant Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Amerant servers.
   1. On Android, goto Settings » Apps » Select "Amerant Mobile" » click Storage » click "Clear Cache".
4. Check Amerant app permissions. If any of these permissions required to use your device's features are disenabled, Amerant might not work.
5. Uninstall and reinstall Amerant. If nothing else has worked, completely uninstall Amerant then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Amerant not working

2. Fix Amerant Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Amerant be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Amerant not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Amerant may not be able to connect to the Internet when running in the background.