Published by Circle Media, Inc

Report an issue with MyCircle 1st generation.
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Why should I report an Issue with MyCircle 1st generation?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Circle Media, Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

MyCircle 1st generation Customer Insights

1. And within the past month I have not been able to access any of my instagram messages, which I know is caused by the circle.For real, this app does do what it is supposed to do, BUT... (1) It significantly drains the battery life of the phone it is installed on, (2) It does glitch out every time you open the app to check time limit/time online causing a lot of frustration, (3) It does monitor the phone's browsing history by recording just the topics viewed in-app but does not record the time spent in each in-app topic, just time spent in- app using very non-specific terms.App was working great up until theblast month or 2.

2. I have enjoyed being able to turn off the family's wifi access, but also relied quite a bit on the Go feature to pause the 4g access as well, when kids were delaying doing homework and I wasn't home from work yet.Does not work.

3. Edit: after reinstalling the app, it started to work as supposed again! :)I've had the circle system for over a year now and it's only worked accurately about 5% of the time.

4. when I open the app, the dashboard does not show my used time or bedtime/off time count down.

5. So he also complained of doing homework in Word then not being to go online after.Has bugs such as time limit not working/happening too soon.

6. And second it does glitch time to time for example.

7. About half the time, rebooting the phone made it work again.

8. If I check it on my phone It says out of time but when I checked on my computer I have a few hours on it.

9. The home service is good, but the mobile one, at this time, is not ready for anything other than beta.

10. What really matters is the app to check how much time you have left and etc.. the problem with this is.

11. Believe me, I wanted this app to work, but it simply does not.

Steps to Troubleshoot & Fix MyCircle 1st generation Issues

1. Fix MyCircle 1st generation Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart MyCircle 1st generation: Restarting the app will resolve most errors.
  2. Update the MyCircle 1st generation App. Here is how:
    1. On Android goto PlayStore » Search for "MyCircle 1st generation" » Open MyCircle 1st generation » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyCircle 1st generation » click "UPDATE".
  3. Clear MyCircle 1st generation app cache: Clearing cached data will force your app to retrieve the latest data directly from MyCircle 1st generation servers.
    1. On Android, goto Settings » Apps » Select "MyCircle 1st generation" » click Storage » click "Clear Cache".
  4. Check MyCircle 1st generation app permissions. If any of these permissions required to use your device's features are disenabled, MyCircle 1st generation might not work.
  5. Uninstall and reinstall MyCircle 1st generation. If nothing else has worked, completely uninstall MyCircle 1st generation then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing MyCircle 1st generation not working


2. Fix MyCircle 1st generation Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make MyCircle 1st generation be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to MyCircle 1st generation not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, MyCircle 1st generation may not be able to connect to the Internet when running in the background.

Reported Issues