Contact SwannView Link Customer Service

Why should I report an Issue with SwannView Link?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Swann Communications to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. When using 3G/4G, the video from your NVR/DVR will likely be considered "downloads" by your phone service provider and will contribute to any download limit your phone data plan may have.

2. Note: This app uses a data stream that will connect to your Swann NVR/DVR via 3G/4G or WiFi.

3. Consult with your mobile service provider regarding the use of a video streaming app and how it may affect your plan.

4. Current model handsets and tablets are recommended for high resolution playback and live viewing more than 8 cameras at once.

5. Note: Some features may be degraded or not work on older DVRs or Android hardware.

6. If you exceed any plan limits you may incur additional usage charges.

7. For assistance with this app, contact Swann Tech Support – tech@swann.

1. This system is a waste of time and energy! Get the Night owl one! No subscription needed!Garbage! Supposed to be able to play back video through playback feature and so on but, nope, will not even load.

2. In three other properties I have switched to HIK vision, the images are clear, loading live images is spot on every time & I've had no issues at all with playback or recording playback & taking photos while watching playback.

3. I wouldn't recommend this! At a point you could use playback feature but, that option seems to no longer exist.App hasn't been updated for 2 years and no longer works correctly with the latest Android update.

4. The images are reasonable but not at night - that's my only positive comment.... Recording live images it skips time at points to the extent that two cameras overlapping an area, one will pick up the intruder whilst the other will miss it completely.

5. Remote playback....forget it....97% of the time it won't load the other 3% it loads eventually but only in short bursts if you try moving it on to another time frame it fails.

6. I am tired of Swann, I'm shopping for a new system.Their service doesn't allow a login half the time.

7. My advice would be to take note of these negative comments, I for one which I had instead of wasting my money.Was ok, now just won't work Have has this app installed on my android tablet and phone for approx 6 months (and for longer on previous phones) where it has always functioned as it should.

8. When trying to watch the playback, it frequently fails to open the video.

9. It's getting worse, too, which is why I'm finally writing a review.UPDATE- We have finally gotten rid of this Swann system that didn't work more often than it did work.

10. When the login does work, the video doesn't stream well... Frames are jumpy and stop streaming after a few seconds.

11. The playback is the real issue, but several features don't work in the remote settings of the DVR through the app, either.

1. Fix SwannView Link Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SwannView Link: Restarting the app will resolve most errors.
2. Update the SwannView Link App. Here is how:
   1. On Android goto PlayStore » Search for "SwannView Link" » Open SwannView Link » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SwannView Link » click "UPDATE".
3. Clear SwannView Link app cache: Clearing cached data will force your app to retrieve the latest data directly from SwannView Link servers.
   1. On Android, goto Settings » Apps » Select "SwannView Link" » click Storage » click "Clear Cache".
4. Check SwannView Link app permissions. If any of these permissions required to use your device's features are disenabled, SwannView Link might not work.
5. Uninstall and reinstall SwannView Link. If nothing else has worked, completely uninstall SwannView Link then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SwannView Link not working

2. Fix SwannView Link Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SwannView Link be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SwannView Link not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SwannView Link may not be able to connect to the Internet when running in the background.