Contact Mercedes-Benz (USA/CA) Customer Service

Why should I report an Issue with Mercedes-Benz (USA/CA)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mercedes-Benz USA, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. NOTE: For model year 2018 and prior vehicles with an active mbrace® account, connected vehicle services are available in the separate mbrace app. *Select model year 2018 GLE and C-Class vehicles are equipped with Mercedes-Benz Digital Extras technology.

2. For owners with model year 2019 or newer vehicles*, the Mercedes-Benz app gives you access to your vehicle from anywhere.

3. View data like mileage, fuel level and more, find your vehicle’s location, or take action with convenient features like Remote Engine Start and Remote Lock/Unlock.

4. With the Mercedes-Benz app on your device, you have direct access to your vehicle at all times.

5. Check with your dealer for details.

1. The only reason I want the app is for access to the remote start feature of the car, there should be another option for remote start!!! MercedesMe has difficulty correctly syncing with the vehicle which makes me concerned about security...Unreliable! I've had the APP for over a year now and this will be my last.

2. Im very disappointed.I love it just as much as my new Benz!!! Update, I just want to do a monthly subscription but I keep getting the runaround about the option to pay monthly for services.

3. Additionally, out of the blue, it will send me a notification that my vehicle is "unlocked" and "not secure" after I've been driving the car for several minutes.

4. My patience has been met with, "Tier 2 is blah-blah-blah" over and over again - but nothing has changed in the month plus I've waited for guidance and resolution.Consistent Notification Glitches.

5. Breaks the experience for knowing whether or not the car is unlocked at the moment for example, or what the state of charge is.excellent app in some ways, but some very basic features lack common sense.

6. The app has been working perfectly fine in the last 8 months, and for the last 2 days, it doesn't work.

7. It takes a long time to sync with a vehicle, and it gets crazy when you have service overdue.

8. There's a chronic issue with the Lock Status, I typically wouldn't post but it's being poorly supported (nice polite support, just ineffective).

9. Please fix the issue or offer 3 month, 6 month , 8 month subscription..Easy fix to avoi double billing or errors!!Perpetually out of sync.

10. Make sure to update the info in a vehicle after providing service, then maybe after two weeks, the app will be updated too.

11. Extremely frustrating when I open the app and I cannot get access to the current status of the car, and there's no way to force a refresh.

1. Fix Mercedes-Benz (USA/CA) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mercedes-Benz (USA/CA): Restarting the app will resolve most errors.
2. Update the Mercedes-Benz (USA/CA) App. Here is how:
   1. On Android goto PlayStore » Search for "Mercedes-Benz (USA/CA)" » Open Mercedes-Benz (USA/CA) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mercedes-Benz (USA/CA) » click "UPDATE".
3. Clear Mercedes-Benz (USA/CA) app cache: Clearing cached data will force your app to retrieve the latest data directly from Mercedes-Benz (USA/CA) servers.
   1. On Android, goto Settings » Apps » Select "Mercedes-Benz (USA/CA)" » click Storage » click "Clear Cache".
4. Check Mercedes-Benz (USA/CA) app permissions. If any of these permissions required to use your device's features are disenabled, Mercedes-Benz (USA/CA) might not work.
5. Uninstall and reinstall Mercedes-Benz (USA/CA). If nothing else has worked, completely uninstall Mercedes-Benz (USA/CA) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mercedes-Benz (USA/CA) not working

2. Fix Mercedes-Benz (USA/CA) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mercedes-Benz (USA/CA) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mercedes-Benz (USA/CA) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mercedes-Benz (USA/CA) may not be able to connect to the Internet when running in the background.