Contact HScope Customer Service

Why should I report an Issue with HScope?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MartinLoren to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Doubles the value of the 6022!Very happy with this app, it actually makes my hantek 6022BE useful! If I could make one request, in the licence purchase options please itemize what the licence will unlock (specific for the scope selected) I could see a few details on your website but it doesn't say for example exactly what extra would be unlocked on a 6022be other than more sample range options.

2. Also tried with older Android device but could not transfer license to test both channels.Omgosh ...I just love it and was hoping perhaps to add an adjustable transparency 720 degree frame that you can pinch zoom to the size of a waveform for in cylinder pressure diagnoses on cranking and running.

3. Would be nice if there would be maybe a trail version get 2 channels but 1 channel is working perfectly so it's worth the upgrade! Good job!!My 6022 was virtually useless as the included software for Windows stinks like a cheese shop.

4. This added portability, and made the thing extremely useful!! It adds features Hantek probably doesn't want you to have! This app simply ROCKS, and anyone with a compatible scope tool should see it as essential.

5. If the bottle neck is the amount of data due to the high sampling rate, I suggest adding lower sampling rates or a resample option for low frequencies.Great work from great Man.

6. App working as intended,it still have some issue with auto setup,regarding how it handle changes of range when oscilloscope should click but there is no click so it miss to change range and miss to finish autosetup correctly.

7. Cannot calibrate the scope's probe with 5kHz signal generator using the app, since smallest screen division is 3 us/div.

8. Tried again with just the calib signal and appears to work on both channels.

9. But work around is set range and trigger manually.Requires MULTIPLE licenses to be of any use.

10. Very disappointed, was looking forward to using this appI was skeptical about this app and I sometimes have trouble to recognize the 6022BE but that's probably my phone (note 8).

11. Thus, application is not suitable for frequencies lower than 30 kHz, which is useful for some automotive signals.

1. Fix HScope Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HScope: Restarting the app will resolve most errors.
2. Update the HScope App. Here is how:
   1. On Android goto PlayStore » Search for "HScope" » Open HScope » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HScope » click "UPDATE".
3. Clear HScope app cache: Clearing cached data will force your app to retrieve the latest data directly from HScope servers.
   1. On Android, goto Settings » Apps » Select "HScope" » click Storage » click "Clear Cache".
4. Check HScope app permissions. If any of these permissions required to use your device's features are disenabled, HScope might not work.
5. Uninstall and reinstall HScope. If nothing else has worked, completely uninstall HScope then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HScope not working

2. Fix HScope Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HScope be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HScope not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HScope may not be able to connect to the Internet when running in the background.