Contact Marcus Customer Service

Why should I report an Issue with Marcus by Goldman Sachs®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Goldman Sachs to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. All loans, deposit products, and credit cards are provided or issued by Goldman Sachs Bank USA, Salt Lake City Branch. © 2024 Goldman Sachs Bank USA. All rights reserved. Member FDIC.

2. Goldman Sachs Bank USA, Salt Lake City Branch, is the issuer of the GM Rewards Cards.

3. Marcus by Goldman Sachs® is a brand of Goldman Sachs Bank USA and Goldman Sachs & Co. LLC (“GS&Co. ”), which are subsidiaries of The Goldman Sachs Group, Inc.

4. Marcus by Goldman Sachs offers financial products to help you make the most of your money.

5. GM is solely responsible for the operation and administration of the Earnings program and points program.

6. With a GM Rewards Card, you can earn toward a GM vehicle.

7. Equal opportunity lender.

8. For more details, including redemption options, go to mygmrewardscard. com. © 2024 The Goldman Sachs Group, Inc. All rights reserved.

1. But it's good for what I need to do, which is automatically transfer money to my Marcus savings account from an external bank's checking account every month.

2. Update: instead of telling me that I've reached the max number of savings accounts (10), Marcus just kept showing me the "technical issues" page.

3. The interest rate isn't the best on the market, but Marcus is a known name, but at the moment, it's usually .25-.75% behind what you can get from lesser known high-yield savings accounts.I was transitioned from Capital One to Marcus.

4. I couldn't find marcus app in my apps, uninstalled it from the phone, re-installed, logged in, tried to set notifications, and it said blocked again.

5. SECOND UPDATE: The issue has been fixed.It's usually good but can be slow or glitchy about once every 1/20 uses.

6. UPDATE: I figured out the crash is due to trying to load the full account history in the chart.

7. It takes a long time to load, when I want to transfer money it takes forever to load the transfer screen.

8. Damn near killed my account because they changed how you input transfer amounts and overall horrible cluttered update.

9. Interest is transparent, with no fees on savings account.

10. Glad you increased the interest rates for my savings accounts.

11. It takes a minute to get logged in.Decent functionality, but so painfully slow and glitchy that I struggle to use it.

1. Fix Marcus Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Marcus: Restarting the app will resolve most errors.
2. Update the Marcus App. Here is how:
   1. On Android goto PlayStore » Search for "Marcus" » Open Marcus by Goldman Sachs® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Marcus » click "UPDATE".
3. Clear Marcus by Goldman Sachs® app cache: Clearing cached data will force your app to retrieve the latest data directly from Marcus servers.
   1. On Android, goto Settings » Apps » Select "Marcus by Goldman Sachs®" » click Storage » click "Clear Cache".
4. Check Marcus app permissions. If any of these permissions required to use your device's features are disenabled, Marcus might not work.
5. Uninstall and reinstall Marcus. If nothing else has worked, completely uninstall Marcus then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Marcus not working

2. Fix Marcus Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Marcus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Marcus not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Marcus may not be able to connect to the Internet when running in the background.