Contact Canvas Credit Union Customer Service

Why should I report an Issue with Canvas Credit Union Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Canvas Credit Union to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. On the rare occasions the photo does get accepted, it's a rush!Pros: The mobile check deposit is nice.

2. The way that their online loan payment works it has caused me NSF fees because even when i check the box for checking the account, it pulls it from my savings.

3. Does not save login information, nor does it remember that I set up a PIN login, so I have to manually enter my username and password every time.

4. I haven't tried the mobile check deposit future yet because I've never found a banking app that didn't make this feature frustrating.

5. You have to sign out and sign into another and go through the 2 step verification every time making basic transfers extremely time consuming.Complete garbage.

6. Login to each account is simple (as long as I remember my passwords), but you can only be logged in to one account at a time.

7. The transfer feature is nice because it does process quickly, but the limited ability and actual information are not user-friendly.

8. The two biggest requirements for the picture to be accepted, or at least the two biggest errors I get EVERY SINGLE TIME I TRY, are to have a black background in a well lit area.

9. Maybe instead of spending tens of thousands dollars to name Tony Frank's ego boost of a stadium they could've hired some halfway decent programmers.I use this app almost every day, in conjunction with daily text messages of my balance.

10. It doesn't really update very well for example when you pull your FICO score or similar it takes 6 to 8 days for it to updateThis app is not good even compared to much smaller credit unions.

11. I've tried everything outside of laying the check down in the middle of the road at high noon to get the damn photo accepted.

1. Fix Canvas Credit Union Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Canvas Credit Union: Restarting the app will resolve most errors.
2. Update the Canvas Credit Union App. Here is how:
   1. On Android goto PlayStore » Search for "Canvas Credit Union" » Open Canvas Credit Union Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Canvas Credit Union » click "UPDATE".
3. Clear Canvas Credit Union Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Canvas Credit Union servers.
   1. On Android, goto Settings » Apps » Select "Canvas Credit Union Mobile" » click Storage » click "Clear Cache".
4. Check Canvas Credit Union app permissions. If any of these permissions required to use your device's features are disenabled, Canvas Credit Union might not work.
5. Uninstall and reinstall Canvas Credit Union. If nothing else has worked, completely uninstall Canvas Credit Union then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Canvas Credit Union not working

2. Fix Canvas Credit Union Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Canvas Credit Union be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Canvas Credit Union not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Canvas Credit Union may not be able to connect to the Internet when running in the background.