Contact mada Pay Customer Service

Why should I report an Issue with mada Pay?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of mada Payment System to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Use the app to keep all your cards in a single place with the freedom to use it both nationally and internationally. mada, the first payment choice in the Kingdom brings you mada Pay, everything you need at the checkout in your mobile device whilst keeping your information safe and secure.

2. Pay everywhere you see mada atheer logo or the contactless payment symbol safe in the knowledge that mada Pay never shares your actual card number with the merchant so your card information remains secure.

3. Using the latest security standards, multiple layers of security and the most advanced security infrastructures, mada Pay keeps your personal and payment related data safe.

4. With your card onboarded on mada Pay, enjoy all the same privileges and rewards that you get with your physical cards.

5. With mada Pay, all your cards from any bank issued in the Kingdom can be found in one place.

6. With mada Pay, your recent purchases made with your card are presented to you in your hands.

7. Paying at stores has never been easier, no need to pull out your wallet and look for the right card.

8. mada Pay, the most convenient way to pay everyday.

9. Protecting your identity and payment information is of paramount importance.

1. In addition, if you got any issues and need help from support unfortunately they are not helpful and probably will take very long time to respond and tell you to reinstall the software or restart the phone.Opened the app to pay, got a failure nessage!! Unisntalled & reinstalled it, but the moment I add a card number and then try to click on "Next" nothing happens!! When it was usable I couldn't pay unless I open the app! Also, couldn't add my cards via NFC method neither the first time nor now, only by camera or manually! PLEASE FIX IT!!!!Easy to use but not optimal.

2. Many bugs and if one faced you while adding a card you have no option other than whipping the whole wallet to add the card again (older cards not in handy will be lost)App does not initiate with my HTC android smart phone.

3. Hopefully it gets fixed very soon.** This is a fantastic app for those who don't want to carry their wallets anymore.Very bad NFC Payment execution, since inception, features more or less the same, need more fixes, lack of compatibility with almost everything, unfortunately, no other alternatives currently on android, there's absolutely no features nor offers provided other than making payments.

4. I also suggest if for any reason the App is reinstalled to make all previouse settings and transactions availab.**The exact issue happened again with crashes with android 11, and it has been more than two months and no fix** **The App crashes on the new version of Android (Android 10).

5. The only request I could have is that it's easier to specify that I want to pay with a card that is not the default, but that issue rarely comes up.After the last update yesterday all the saved cards were removed and the app isn't accepting adding any card now.

6. Unfortunately, since updating my device software from Android 12 to Android 13, I have been unable to use contactless payment.

7. It's made payment convenient and it's easy to add cards into it even digital cards like my STCPay card.

8. This seems to me like the easier solutionWe want the right to use other apps such as Gpay and Samsung wallet ect Issues with this one are a lot, I will list a few for example 1.

9. I am also getting the " mada pay does not work on rooted devices" message eventhough my phone is not rooted.

10. I have noted the app not working for my Android phone.

11. Each time I attempt to make a payment, I receive an error message on the merchant's terminal.

1. Fix mada Pay Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart mada Pay: Restarting the app will resolve most errors.
2. Update the mada Pay App. Here is how:
   1. On Android goto PlayStore » Search for "mada Pay" » Open mada Pay » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for mada Pay » click "UPDATE".
3. Clear mada Pay app cache: Clearing cached data will force your app to retrieve the latest data directly from mada Pay servers.
   1. On Android, goto Settings » Apps » Select "mada Pay" » click Storage » click "Clear Cache".
4. Check mada Pay app permissions. If any of these permissions required to use your device's features are disenabled, mada Pay might not work.
5. Uninstall and reinstall mada Pay. If nothing else has worked, completely uninstall mada Pay then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing mada Pay not working

2. Fix mada Pay Server issues & Internet Connection

1. Check network connection: An unstable Internet will make mada Pay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to mada Pay not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, mada Pay may not be able to connect to the Internet when running in the background.