Contact Lufthansa Customer Service

Why should I report an Issue with Lufthansa?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Deutsche Lufthansa AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You will receive your digital flight ticket on your smartphone and can conveniently access your mobile boarding pass from the app. • Travel ID and Lufthansa Miles and More: With the new digital wallet, you can store multiple payment methods in your Travel ID account, allowing for seamless and easy payment any time and from anywhere.

2. This way you are able to keep track of your flights and prepare for them accordingly so you can start your trip feeling as relaxed as possible. • Flight ticket and onboard services: With the Lufthansa app, you always have your mobile boarding pass and onboard services at your fingertips – even when you’re offline.

3. For a greater level of convenience, you can save your personal information in the Lufthansa app. • Real-time information and flight status: Your personal travel assistant provides you with important flight details and updates about your trip starting 24 hours before your flight departure.

4. In short: With the Lufthansa app, you’re well taken care of during your travels. • Book flights, reserve seats and add baggage: Book your desired flight and rent a car if you need to.

5. Access all relevant flight information as needed and always stay informed about any changes, without having to ask the flight crew. • Track baggage: Your digital travel companion is still there to support you even after you’ve landed.

6. The Lufthansa app keeps you informed during your journey, from the moment you book your flight to when you arrive and even after you have landed, ensuring everything runs as smoothly as possible.

7. Find out about our flight offers at lufthansa. com and follow us on Instagram, Facebook, YouTube and X to stay up to date with the latest news.

8. Book flights, reserve seats and manage your boarding passes – the Lufthansa app offers you all this and much more.

9. With push notifications and real-time flight information, relevant flight status updates and offers will be sent directly to your smartphone.

10. The Lufthansa app: your mobile travel companion for smooth and seamless journeys with Lufthansa Group Network Airlines.

11. Conveniently book your flights and rental cars via the app, receive automatic notifications and updates about upcoming flights, and manage your personal data conveniently on the go.

1. When the app perceived that I may have missed my next flight due to the time frame of a delayed flight, it didn't load my boarding pass or flight info.

2. When adding layovers, partner with competitors to retrieve boarding info on flights booked by you.Terrible, wrong data, unreliable, shows random data.

3. Secondly, I understand the COVID requirements change but the app should immediately be updated upon a rule change - my experience was that the app was unclear.Unfortunately, this app is more or less useless-- it doesn't save any of my information which I want it to save, like my itineraries, ID info, etc.

4. Actually going back to manual checking and physical boarding pass it developed over the last few days / weeks a nasty habit of taking MINUTES to show a previously generated boarding pass.

5. Every time I open the app to see my flight status or make a change, I have to re-enter all my information from the beginning.

6. We are expected to make it to our connecting flight with 45 minutes but yet the flight leaving is never on time and we have to go through passport checks.

7. For example, when entering in a travel companion on the Personal Data section, I enter in the exact alphanumeric number for my companion's MileagePlus account.

8. Improvement examples include finding your boarding pass, which requires you to tap on the screen when the only obvious button is beneath - and that takes you elsewhere.

9. And then yet again show the original boarding time.

10. Therefore, due to Lufthansa's design of this form, there is no way to properly input other frequent flyer program account details and it is absolutely unusable.

11. Plus it can cost you a lot if you rely on the app accuCan't rebook flights on the app, tells you a totally different cost than online but yet won't allow you to actually book anything.

1. Fix Lufthansa Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lufthansa: Restarting the app will resolve most errors.
2. Update the Lufthansa App. Here is how:
   1. On Android goto PlayStore » Search for "Lufthansa" » Open Lufthansa » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lufthansa » click "UPDATE".
3. Clear Lufthansa app cache: Clearing cached data will force your app to retrieve the latest data directly from Lufthansa servers.
   1. On Android, goto Settings » Apps » Select "Lufthansa" » click Storage » click "Clear Cache".
4. Check Lufthansa app permissions. If any of these permissions required to use your device's features are disenabled, Lufthansa might not work.
5. Uninstall and reinstall Lufthansa. If nothing else has worked, completely uninstall Lufthansa then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lufthansa not working

2. Fix Lufthansa Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lufthansa be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lufthansa not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lufthansa may not be able to connect to the Internet when running in the background.