Contact MyDigicel Customer Service

Why should I report an Issue with MyDigicel?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Digicel Panama to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. ... sighhh I was using this app all of two years with no challenges... then it just stopped showing me my account balance along with the 2 other accounts that I had attached to my app... I was given an email address to message about my situation, which I have done but I'm yet to get a response and I did that email from June.A few bugs: Autopay doesn't work It forgets my phone number when I pay by credit card Doesn't let you select a plan first then pay, you have to go to top up then find a plan.

2. First did ask you to sign in and when you do it asks you to log in then it'll tell you that your email or your phone number is wrong and that you have the wrong password even though it's the exact password that you typed before and then when you try to sign in again it tells you that it already has a account assigned to that number or email but if you try to log in again you still won't be able to log in.

3. Trying with a Panama phone number, it says I don't have an accout Trying with email, it says i need to login with a panama phine number.

4. WTH?This app sucks, for 2 days now l am unable to log in ... cant see my balance l tried *120# that sends me back to the app.. cant tap up ....and still unable to get any help from digicel ...I am sad that digicel may leave panama.

5. Out of the city other services are shocking, digicel performs really well far above the others for speed and reliability.

6. It's the same on the other app too big disappointmentI made a switch from a different provider, and my first experience with this app.

7. The app is good however it is never clear as to whether you have purchased a package or not and also I only see certain packages.

8. However, when you spin and are AWARDED a data prize it doesn't seem to show that particular award anywhere.

9. 3/1/21 Edit of the above comment: It IS clear now when you have purchased a package.

10. Created an accout, but it keeps saying credentials are invalid.

11. Please stay in Panama !!Terrible app.

1. Fix MyDigicel Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyDigicel: Restarting the app will resolve most errors.
2. Update the MyDigicel App. Here is how:
   1. On Android goto PlayStore » Search for "MyDigicel" » Open MyDigicel » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyDigicel » click "UPDATE".
3. Clear MyDigicel app cache: Clearing cached data will force your app to retrieve the latest data directly from MyDigicel servers.
   1. On Android, goto Settings » Apps » Select "MyDigicel" » click Storage » click "Clear Cache".
4. Check MyDigicel app permissions. If any of these permissions required to use your device's features are disenabled, MyDigicel might not work.
5. Uninstall and reinstall MyDigicel. If nothing else has worked, completely uninstall MyDigicel then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyDigicel not working

2. Fix MyDigicel Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyDigicel be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyDigicel not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyDigicel may not be able to connect to the Internet when running in the background.