Contact LG ThinQ Customer Service

Why should I report an Issue with LG ThinQ?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LG Electronics, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Enjoy effortless product control, smart care, and convenient automation in one simple solution. ■ Discover the convenience of smart home appliances through the Home tab.  - Control your IoT home appliances from anywhere with our app.  - Get personalized recommendations for managing appliances based on usage history. ■ Experience ThinQ UP appliances that evolve with you.  - Customize the start and end melodies for different home appliances.  - Download new cycles for your washing machine, dryer, styler, and dishwasher. ■ Discover new ways to use your home appliances.  - Check out special laundry care techniques in the Discover tab.  - Automatically turn on the lights and air purifier when it’s time to wake up.  - When you’re on vacation, automatically turn off products to save energy.  - Use Energy Monitoring to compare your power usage with your neighbors’.  - Set energy saving goals and get usage status notifications to help save energy more efficiently. ■ Handle everything from troubleshooting to service requests directly from the app.  - Use the Smart Diagnosis function to check your product’s status.  - Book a service visit from a professional engineer for an accurate diagnosis and inspection. ■ Ask our AI-powered chatbot about ThinQ home appliances 24/7.  - Our chatbot provides answers tailored to your product’s situation and condition. ■ Conveniently reference LG home appliance manuals in one place.  - Access a range of content, including function descriptions and essential usage solutions for products. ※ Services and features may vary depending on your product model and your country or region of residence.

2. The accessibility API is used only to transmit the signal that users input to the TV remote control to the smartphone when using the ‘View Phone Screen on TV's Larger Screen’ function in the LG ThinQ app.

3. Connect your IoT home appliances to the LG ThinQ app.

4. To provide service, optional access permissions are required as shown below.

5. We do not collect or use your information except for the minimum information necessary to operate your smartphone.

6. Even if you do not allow optional access permissions, you can still use the basic functions of the service. - To find and connect to nearby Wi-Fi when registering the product. - To search for and use information about current locations, such as weather. - To check your current location in the "Smart Routines" function. - To find and connect to nearby Bluetooth devices when adding a product to the app. - To share a home or account scanned from a QR code. - To record and store purchase receipts when registering additional information about the product. - To record and store purchase receipts when registering additional information about the product. - Notifications are essential for receiving updates on product status, important notices, benefits, and information.

1. Instead what LG does is bombarded with bloatware!Update fail! I really like using this to control my television while watching programs, but after the latest update I lost the remote control that similar to the function I need to operate the controls in the apps.

2. -side note: both the TV and app are on their latest versions, and the app has been reinstalled which did not fix the issue.Ever want to spend 5 minutes or more just trying to turn on your TV because the app takes forever to connect? Ever want to be served ads while just trying to turn on your TV? How about an app that has to be closed and refreshed constantly to connect? I only use this app because I have 2 LG TVs in the same room otherwise I would use a traditional remote in a heartbeat.

3. Vizio and samsung are a step above.Used to be good! Now horrible! 10 versions ago this app work perfectly! Now it's loaded with tons of bloatware and now the app is slow, hard to connect, and the on-screen functions to clear adds & bloatware does not work properly! I don't understand this cause most apps have ads to pay for free version.

4. I wish the program this is restore the remote control function that they used to have up until a couple of weeks agoThis is such a 1st-World problem, but here's the one thing I hate about this app: Even though the appliances are on my LAN and the app talks to them via BT, the app is 100% dependent upon the back-end DB because every bit of data has to go up to LG's servers for data-mining before being sent back down to the app.

5. I have to delete ac from app and put it back on and so the process over and over...why can't it just stay connected...I have a ge ac for yrs and don't use it for 9 months turn it on and it goes right on woth my phone control ...we like to have a schedule for when we are away but u never know when it's going to go offline and have to be re added frustratingThe app is slow as all hell and back.

6. Want to put the appliances behind your home firewall for security purposes? The wi-fi disables itself at the appliance.Latest update broke share video, it now plays on the phone instead of the TV.

7. Sometimes even free isn't worth it.I have numerous apps attached to my phone and this is the only one that keeps going offline and I can't just hit a button to reconnect.

8. To me the point of having a television remote app in your phone if you can't turn on the TV with it.

9. Internet works fine (Netflix etc) remote works fine.

10. The reset process was buggy - the OK button would move, and didn't acknowledge you pressed it or anything was going on.

11. 1 star because it makes the app unusable if it can't connect to the devices it is supposed to control.

1. Fix LG ThinQ Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart LG ThinQ: Restarting the app will resolve most errors.
2. Update the LG ThinQ App. Here is how:
   1. On Android goto PlayStore » Search for "LG ThinQ" » Open LG ThinQ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LG ThinQ » click "UPDATE".
3. Clear LG ThinQ app cache: Clearing cached data will force your app to retrieve the latest data directly from LG ThinQ servers.
   1. On Android, goto Settings » Apps » Select "LG ThinQ" » click Storage » click "Clear Cache".
4. Check LG ThinQ app permissions. If any of these permissions required to use your device's features are disenabled, LG ThinQ might not work.
5. Uninstall and reinstall LG ThinQ. If nothing else has worked, completely uninstall LG ThinQ then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing LG ThinQ not working

2. Fix LG ThinQ Server issues & Internet Connection

1. Check network connection: An unstable Internet will make LG ThinQ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to LG ThinQ not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, LG ThinQ may not be able to connect to the Internet when running in the background.