Published by LG Electronics, Inc.

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  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of LG Electronics, Inc. to your problem using the strength of crowds.
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LG Health Customer Insights

1. I just spent 25 minutes running/walking up and down the stairs at my house; it only registered 8 floors.Horrible. When an app can't handle the most basic of functions I give it the lowest possible rating every time! When I do exercises like eliptical or stairs and enter them, half the time I can go back into the app and it has disappeared! If I forget to go back in and manually enter it, I LOSE the record of that exercise for good! You can't go in and add it the next day.

2. I haven't gotten up for the day but I'm killing my steps at 38,600 while staying in bed... who knew working out was going to be so easy! I can't find a way to change the steps it recorded incorrectly and there's no real help feature.

3. also, I keep my phone with me for music when i go to the gym, so when I'm on a stationary bike it counts the steps and throws off my count for when I actually do try to keep track of my numbers.

4. Also it doesn't give you the option to input distance on treadmill run and it over estimates how many steps you ran since it is only based on time.

5. It will not allow you to set a duration, every time you try to to, it says exercise cannot end after now!!!! It use to automatically track 24 hours a day, you didn't have to do anything, now it's utterly useless.

6. Work in restaurant w/ phone in back pocket and it would only record 2 (sometimes less) of the 7+ hrs of crazy steps I took.

7. Doesn't always detect location and therefore does not always accurately track and record exercise.

8. Some sort of overwrite feature would be great.Updated my app this morning and now it says I've been walking for almost 6 hours today.

9. You put the starting time and then minutes.Trash! Your most recent update destroyed what was a great and simple app.

10. This app doesn't register the difference between walking, running, climbing stairs, and jumping.

11. Of all the times 2 b ready to count steps.. im on vacation!The tracking on this app is horrible.

Steps to Troubleshoot & Fix LG Health Issues

1. Fix LG Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart LG Health: Restarting the app will resolve most errors.
  2. Update the LG Health App. Here is how:
    1. On Android goto PlayStore » Search for "LG Health" » Open LG Health » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LG Health » click "UPDATE".
  3. Clear LG Health app cache: Clearing cached data will force your app to retrieve the latest data directly from LG Health servers.
    1. On Android, goto Settings » Apps » Select "LG Health" » click Storage » click "Clear Cache".
  4. Check LG Health app permissions. If any of these permissions required to use your device's features are disenabled, LG Health might not work.
  5. Uninstall and reinstall LG Health. If nothing else has worked, completely uninstall LG Health then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing LG Health not working


2. Fix LG Health Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make LG Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to LG Health not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, LG Health may not be able to connect to the Internet when running in the background.

Reported Issues