Published by LG Electronics, Inc.

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  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of LG Electronics, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About LG Pocket Photo

1. In case of Bluetooth connection failure on PD221, PD233 model, you should download the update tool for PC from " " and update the firmware.

2. The memories you saved on your smartphone can be printed in classic black and white mode.

3. Functions are added to decorate picture with various methods such as brush, sticker, etc.

4. App is fully reformed for easier use of pocket photo.

5. Depending on App support policy, the OS version supported by Pocket Photo app may change.

LG Pocket Photo Customer Insights

1. In fact, I couldn't print out any photo from my pocket photo printer as well.Force closing on S10+ I haven't used this printer with my new phone, until today... I connected it fine via bluetooth in my settings... However, when I try checking for an update, or just browsing the settings on the application, the app just force closes.

2. That will be annoying....if I need to print 100 photos I will need to uninstall 100x and then reinstall it 100x to do so... Please fix this.Used to be able to choose photo from phone gallery.

3. You cannot open any albums of photos - cannot share images to the app to print and therefore cannot print anything on the printer.

4. I've closed and relaunched with the same issue persisting...It's the most precious, easy and fun thing to use! You can edit your pictures, turn them into polaroids, add dates, text and whatnot before printing them and it looks so good 😍It used to work fine on my note9.

5. Now it just auto exit app! Bought so many paper to print but it just don't work now! Please do smth about this...I just bought 90 pcs of sticker paper to print with...please fix this force exiting problem.

6. Unable to search through photos and print.I've printed photos before but now I can't even open the gallery(from app)to retrieve photos.

7. I have re-installed the app and cleared caches to no avail - the app is the only way to use the printer and as its non-functioning, the printer is useless.The app has bug, when I click the gallery button, the app close immediately.

8. Since the latest update, the app doesn't print correct borders anymore.

9. Once I pick a photo to print, that is the only photo I will be able to print.

10. You have to do guesswork while editing and resizing to get it to the appropriate size.As other users have stated, app is now unusable and makes the printer redundant.

11. App automatically closes when click on gallery button.

Steps to Troubleshoot & Fix LG Pocket Photo Issues

1. Fix LG Pocket Photo Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart LG Pocket Photo: Restarting the app will resolve most errors.
  2. Update the LG Pocket Photo App. Here is how:
    1. On Android goto PlayStore » Search for "LG Pocket Photo" » Open LG Pocket Photo » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LG Pocket Photo » click "UPDATE".
  3. Clear LG Pocket Photo app cache: Clearing cached data will force your app to retrieve the latest data directly from LG Pocket Photo servers.
    1. On Android, goto Settings » Apps » Select "LG Pocket Photo" » click Storage » click "Clear Cache".
  4. Check LG Pocket Photo app permissions. If any of these permissions required to use your device's features are disenabled, LG Pocket Photo might not work.
  5. Uninstall and reinstall LG Pocket Photo. If nothing else has worked, completely uninstall LG Pocket Photo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing LG Pocket Photo not working


2. Fix LG Pocket Photo Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make LG Pocket Photo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to LG Pocket Photo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, LG Pocket Photo may not be able to connect to the Internet when running in the background.

Reported Issues