Published by Lenze Technologies Co. Ltd.

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Why should I report an Issue with Air Innovations Technology?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Air Innovations Technology Customer Insights

1. It worked fine on my Samsung Note 8.when you click on the app and it look like it going start but then go back to home page not goodDoes not work with my S20.

2. How am I supposed to work the humidifier without it.I have installed/uninstalled this app 4 times, and it WILL NOT open!!!! This is a great concept, but it's useless without the app!Keeps on kicking off.

3. I think this company should send remotes to people who purchased this product!! False advertisement!!!!!!!It worked on my Samsung S9, but it won't work on my S20.

4. Please help.The app will not open on my Samsung Note 20.

5. It will not open how am I supposed to turn on my humidifier.

6. Now on my Note 20 Ultra it won't open at all.

7. Please fix this app.Ran fine on Android 10, but won't even open now that my S20 has updated to Android 11.

8. Makes the unit uselessThis app worked on my Note 10.

9. I purchased this humidifier because I could use my phone to turn it on.

10. Good thing the humidifier was a thrift store find for $12.

11. Crashes without opening on Note 20 Ultra.

Steps to Troubleshoot & Fix Air Innovations Technology Issues

1. Fix Air Innovations Technology Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Air Innovations Technology: Restarting the app will resolve most errors.
  2. Update the Air Innovations Technology App. Here is how:
    1. On Android goto PlayStore » Search for "Air Innovations Technology" » Open Air Innovations Technology » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Air Innovations Technology » click "UPDATE".
  3. Clear Air Innovations Technology app cache: Clearing cached data will force your app to retrieve the latest data directly from Air Innovations Technology servers.
    1. On Android, goto Settings » Apps » Select "Air Innovations Technology" » click Storage » click "Clear Cache".
  4. Check Air Innovations Technology app permissions. If any of these permissions required to use your device's features are disenabled, Air Innovations Technology might not work.
  5. Uninstall and reinstall Air Innovations Technology. If nothing else has worked, completely uninstall Air Innovations Technology then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Air Innovations Technology not working


2. Fix Air Innovations Technology Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Air Innovations Technology be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Air Innovations Technology not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Air Innovations Technology may not be able to connect to the Internet when running in the background.

Reported Issues