Contact AirO Customer Service

Why should I report an Issue with AirO?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CTODeveloper at Aruba Networks to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It displays the health of the Wi-Fi (“Local Area”) connection, and measures the characteristics of a “Wide Area” connection to a server deeper in the network. • Is the problem in the Wi-Fi connection, or out on the Internet (or corporate network)? • Is the overall connection to the data center good enough to run my corporate apps?

2. For an admin guide, including instructions on setting up your Aruba network so mDNS (AirGroup) automatically configures target addresses for AirWave and iPerf servers (allowing the app as downloaded to work on different networks without user interverntion) see the Air Observer Admin Guide hosted on the HPE Aruba Networking Airheads Community web page (or go to community. arubanetworks. com and search for "AirO").

3. But sometimes, even when signal strength is good, interference on the air from Wi-Fi and non-Wi-Fi sources reduces link speeds. • Ping.

4. The lower section of the screen displays results from tests between the device and a server computer, usually in the corporate data center or on the Internet.

5. In a corporate context, this should be an iPerf server instance set up somewhere in the core of the network, probably a data center.

6. If link speeds are good but pings slow, it may be a long way to the default gateway over a narrow broadband connection.

7. We measure signal strength first because if it’s poor, there is no chance of getting a good connection.

8. In this case, the Wide Area Network ping test will always fail, but normal (e. g. Web) traffic may pass. • Speedtest.

9. The address of this server is chosen from a number configured in ‘settings' – but once chosen, only one server address is used for these tests. • Ping.

10. Because it is a (TCP) throughput test, the figures here will never be more than about 50% of the ‘link speed’ figure for the Wi-Fi connection.

11. The usual cause of low link speeds is poor signal strength.

1. ..ping status with a professional graph...I gave up a week ago completely with online gaming coz of high ping ..this software stabilized my ping way lower and kept it there pkus its extremely light so no load on device either...this software should have more high ratings...they deserve 5 stars ...am honest ..dont hesitate to download and give 5 star review after availing satisfactory results.

2. It seems very good and efficient for detecting the speed of your Network signal and diagnosing if there's connection problems based upon test that are run focusing on your device signals from the serverThis software works like a charm.

3. ...bravo Aruba team..salute..mwahhhhh..XoX0When entering settings for Airwave server AMC info does not show up under client info on Airwave.Crashes after a few seconds on note 3Great for troubleshooting wifi networksCool.

4. ..satisfaction is guaranteed with this amazing tiny software.

5. ..just go to see the ping..upload/download speeds.

1. Fix AirO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AirO: Restarting the app will resolve most errors.
2. Update the AirO App. Here is how:
   1. On Android goto PlayStore » Search for "AirO" » Open AirO » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AirO » click "UPDATE".
3. Clear AirO app cache: Clearing cached data will force your app to retrieve the latest data directly from AirO servers.
   1. On Android, goto Settings » Apps » Select "AirO" » click Storage » click "Clear Cache".
4. Check AirO app permissions. If any of these permissions required to use your device's features are disenabled, AirO might not work.
5. Uninstall and reinstall AirO. If nothing else has worked, completely uninstall AirO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AirO not working

2. Fix AirO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AirO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AirO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AirO may not be able to connect to the Internet when running in the background.