Contact (S30/E30/M30) iCom Customer Service

Why should I report an Issue with (S30/E30/M30) iComfort T-Stat?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Lennox Industries to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Lennox iComfort App allows the user to control their HVAC system from anywhere in the world as though they were standing in front of their own thermostat. • Smart Away™ Mode* uses the location on your mobile phone to detect when the house is empty and automatically change the temperature to a more energy-efficient setting. • Much like a weather report will use a temperature and wind speed to determine a Wind Chill index to indicate the perceived temperature, the iComfort S30, E30 and M30 Feels Like™ Temperature takes into account indoor and outdoor temperature and humidity to make a home feel exactly like the homeowner desires. • Allergen Defender on the iComfort S30 and E30 (not in the M30) gives immediate allergy relief by monitoring air quality and pollen levels outside. • PureAir™ S is the smart whole-home air purification solution that means cleaner air in every room and every breath.

2. The Lennox iComfort S30, E30 and M30 thermostat doesn’t just control temperatures like a conventional thermostat, it automatically adapts to individual lifestyles and to the changing environment to help deliver the ultimate in comfort, energy savings and peace of mind.

3. The Lennox iComfort S30, E30 and M30 thermostat must also be connected to your home’s Wi-Fi router before the app can control the settings.

4. You must own a Lennox iComfort S30, E30 and/or M30 thermostat to use this app.

5. This app is designed to be used with the Lennox iComfort S30, E30 and M30 Thermostat.

6. We truly appreciate your questions and comments.

7. Please keep sending your suggestions to consumeraffairssocial@lennoxind.

1. This is quite frustrating, because one of the main selling points of the thermostat was the geofencing.Nothing worse than a notification every time you start the app to enable a feature you've chosen not to use.

2. often, when I'm outside the fence, I have to open my iComfort app, inorder for the thermostat to go into "away mode." I've checked the settings on my Galaxy S23 Ultra, as well as in the app... Everything is set to allow the app to reference my GPS location in the background.

3. I don't trust this app and when I set my thermostat remotely I have to open it, set the temperature, and then force stop the app in Android OS before opening it again to verify it is actually set.

4. I can't figure out the touch screen thermostat and just want to use my phone to change the temperature.

5. This app requires to turn that service off, which makes using a mobile device less secure.If your Lennox password has an ampersand character in it ("&") you won't be able to login using this app.

6. When I first installed the thermostat and downloaded the app, I was very pleased because I just replaced Honeywell thermostat that had a horrible.

7. I think I'm going to look into getting a nest t-stat.Great "smart" thermostat.

8. The worst part of it is that at night when I need it most, I have to walk down to adjust my thermostat.

9. My 1999 programmable thermostat that was replaced by this was easier to program.

10. Even worse, sometimes you think you set your thermostat only to reopen the app and find out that it was not set.

11. And it asks for a PIN but the thermostat doesn't have any PIN on it on any menu.

1. Fix (S30/E30/M30) iCom Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart (S30/E30/M30) iCom: Restarting the app will resolve most errors.
2. Update the (S30/E30/M30) iCom App. Here is how:
   1. On Android goto PlayStore » Search for "(S30/E30/M30) iCom" » Open (S30/E30/M30) iComfort T-Stat » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for (S30/E30/M30) iCom » click "UPDATE".
3. Clear (S30/E30/M30) iComfort T-Stat app cache: Clearing cached data will force your app to retrieve the latest data directly from (S30/E30/M30) iCom servers.
   1. On Android, goto Settings » Apps » Select "(S30/E30/M30) iComfort T-Stat" » click Storage » click "Clear Cache".
4. Check (S30/E30/M30) iCom app permissions. If any of these permissions required to use your device's features are disenabled, (S30/E30/M30) iCom might not work.
5. Uninstall and reinstall (S30/E30/M30) iCom. If nothing else has worked, completely uninstall (S30/E30/M30) iCom then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing (S30/E30/M30) iCom not working

2. Fix (S30/E30/M30) iCom Server issues & Internet Connection

1. Check network connection: An unstable Internet will make (S30/E30/M30) iCom be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to (S30/E30/M30) iCom not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, (S30/E30/M30) iCom may not be able to connect to the Internet when running in the background.