Published by Ledger on Jan 31, 2024

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Why should I report an Issue with Ledger Live: Crypto & NFT App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ledger to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Ledger Live: Crypto & NFT App

1. Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), Ripple (XRP), Bitcoin Cash (BCH), Litecoin (LTC), Tezos (XTZ), Stellar (XLM), Polkadot (DOT), Tron (TRX), Polygon (MATIC), Ethereum Classic (ETC), Dash (DASH), Cosmos (ATOM), Elrond (EGLD), Zcash (ZEC), Dogecoin (DOGE), Digibyte (DGB), Bitcoin Gold (BTG), Decred (DCR), Qtum (QTUM), Algorand (ALGO), Komodo (KMD), Horizen (ZEN), PivX (PIVX), Peercoin (PPC), Vertcoin (VTC), Viacoin (VIA), Stakenet (XSN), ERC-20 and BEP-20 tokens. *Buy, swap, lend, and other crypto transaction services are provided by third-party partners.

2. Ledger Live lets newcomers and crypto pros follow the market, manage and grow their DeFi portfolio, and support their favorite NFT maker by showing off their collection.

3. You can buy Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Polkadot (DOT), Aave (AAVE) and more than 40 other crypto, by Credit Card or Bank Transfers, with the currency of your choice.

4. From the company that produced the world’s most secure crypto hardware device comes the world’s most accessible and complete Web3 wallet: Ledger Live.

5. Get a crypto market watchlist directly in your Ledger Live app: price, volume, market cap, dominance, supply.

6. Exchange one crypto for another through Ledger Live with our partners*, in a secure and fast environment.

7. Buy crypto through Ledger Live with our partners*.

8. Order your CL Card, powered by Ledger on the app and pay with your crypto whenever you want.

9. You can swap more than 5000 different coins & tokens on our application, including Bitcoin, Ethereum, BNB, Tether, Dogecoin, Litecoin.

10. Ledger provides no advice or recommendations on use of these third-party services. **Rewards are not guaranteed.

11. Once bought, your crypto will immediately be sent to the safety of your hardware wallet.

Ledger Live Customer Insights

1. Tried to get tech support, and they're not responding.I spent $150 for the Nano X and I've spent countless hours trying to connect to the Ledger Live app.

2. So far I rate this Nano X as a one star, as it looks nice, is small, but not worth 10 cents if you can't download apps or connect in less than five minutes.

3. Ability to stake from the wallet is amazing! Keep up the good work, just update the app to flow better and get the numbers to match from screen to screenOverall, the app works fine.

4. On mobile ledger, I couldn't find an advanced tab to see my xrp memo, so when I sent to an Exchange for the flare drop; it was lost for about a week, as I was getting it back from Binance(who were awesome 👌).

5. Why does it open and show transaction history? It should open into the nice colorful portfolio display.

6. Before I used the app, I updated the X device firmware and software to the latest version and made sure the Desktop Ledger Live was up to date.

7. I also really enjoy Ledger's UX, especially on the desktop, and here it seems like it's progressing towards the same great UI/UX of their amazing desktop apps.

8. It has a bit of a learning curve (for example, the difference between installing an app on the ledger versus starting an account), but it does everything I want.

9. I would recommend.The screen on my chromebook is set at the smallest font in order to see things, and even then it doesn't always display parts of the dialog boxes.

10. Granted I have not used the app extensively yet, but the basic features needed for pairing my Nano X, transferring my tokens and even swapping worked flawlessly.

11. All in all, I'm happy with my purchase of the Ledger Nano X and the experience that came with it.

Steps to Troubleshoot & Fix Ledger Live Issues

1. Fix Ledger Live Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Ledger Live: Restarting the app will resolve most errors.
  2. Update the Ledger Live App. Here is how:
    1. On Android goto PlayStore » Search for "Ledger Live" » Open Ledger Live: Crypto & NFT App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ledger Live » click "UPDATE".
  3. Clear Ledger Live: Crypto & NFT App app cache: Clearing cached data will force your app to retrieve the latest data directly from Ledger Live servers.
    1. On Android, goto Settings » Apps » Select "Ledger Live: Crypto & NFT App" » click Storage » click "Clear Cache".
  4. Check Ledger Live app permissions. If any of these permissions required to use your device's features are disenabled, Ledger Live might not work.
  5. Uninstall and reinstall Ledger Live. If nothing else has worked, completely uninstall Ledger Live then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ledger Live not working

2. Fix Ledger Live Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Ledger Live be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ledger Live not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ledger Live may not be able to connect to the Internet when running in the background.

Reported Issues