Published by Laxmi Bank Limited on Jan 7, 2025

contact Laxmi Sunrise Mobile Money Chat with our AI-based Laxmi Sunrise Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Laxmi Sunrise?



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Why chat with our AI Laxmi Sunrise Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Laxmi Sunrise.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. 2023= still lagging sometimes.What the use of mobile banking app if you cant scan and pay or transfer to wallet? Just because its joint account?The app needs immediate update!! it is ok and I really like the friendly user interface but the reasoning for my 2 star rating is that I have been having trouble using the QR scanner and its really frustrating.Every time I go out my qr scanner fails me.

2. Use case is as follows : 1.I register 1 fingerprint for login and 1 for app.(example : login = thumb and transaction = middle finger) 2.I register 4 fingerprints for device(iOS and Android) unlock , which may or may not contain the app registered fingerprints.

3. 4.Do transaction with the device registered finger(may or may not be app registered finger) : it works Please fix this issue as soon as possible.

4. One can do login and do transaction even with the unregistered fingerprint if the finger is device registered one.

5. My esewa,khalti & macchapuchre banking app all work fine and haven't faced any issue but I've always had trouble with this applications QR scanner.

6. 3.Now I try to login the app with the device registered finger(may or may not be app registered finger) : it works.

7. I think the app needs to generate the name of the account holder automatically on entering the account number so that we can verify if we are transferring the amount to the right receipent.

8. This is the exact reason why I hated other bank's interface.This app's interface was minimalist and pleasing and UNIQUE among all the other banks which have exact same disgusting UI.

9. Can do everything right from app having detail description of the products and services and even can apply business loan, auto loan, home loan education loan, etc.

10. I have tried to login for almost a week but still I got a notification, " Error", "It seems we are having some problems.

11. We can type any name of the receiver when transferring balance from our account.

Steps to Troubleshoot & Fix Laxmi Sunrise Issues

1. Fix Laxmi Sunrise Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Laxmi Sunrise: Restarting the app will resolve most errors.
  2. Update the Laxmi Sunrise App. Here is how:
    1. On Android goto PlayStore » Search for "Laxmi Sunrise" » Open Laxmi Sunrise Mobile Money » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Laxmi Sunrise » click "UPDATE".
  3. Clear Laxmi Sunrise Mobile Money app cache: Clearing cached data will force your app to retrieve the latest data directly from Laxmi Sunrise servers.
    1. On Android, goto Settings » Apps » Select "Laxmi Sunrise Mobile Money" » click Storage » click "Clear Cache".
  4. Check Laxmi Sunrise app permissions. If any of these permissions required to use your device's features are disenabled, Laxmi Sunrise might not work.
  5. Uninstall and reinstall Laxmi Sunrise. If nothing else has worked, completely uninstall Laxmi Sunrise then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Laxmi Sunrise not working


2. Fix Laxmi Sunrise Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Laxmi Sunrise be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Laxmi Sunrise not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Laxmi Sunrise may not be able to connect to the Internet when running in the background.

Reported Issues

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