Contact Jabra Assist Customer Service

Why should I report an Issue with Jabra Assist?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Jabra by GN Audio to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I have a device that was connected to my phone, I know it's within range because I can see that it's connected in my bluetooth settings, but I cannot do locate because I had the app turned off when I wasn't using my device.

2. I can use the headset with the phone (Huawei P10), but not by using the config driven by the Assist app (location, read out..) Update: this is not caused by the battery saving mode, both the service and the app having full permisuons.

3. You need to sort this because it saps user confidence in the quality of your product range.The app is great, I really like the message readout feature and the map to find the device.

4. FAQ is cripplingly awful, and despite owning this model for over 4 years, I cannot disable vibration when called -which is AWFUL when I'm trying to sleep![[was] doesn't do anything.] Ok, so it does help with settings, and some of those settings, like the equalizer, were quite helpful.

5. The Jabra headset itself is great, absolutely excellent battery life -and you couldn't reasonably ask for a faster recharge time.

6. The only way to find a lost device is to keep this app constantly running in the background of your phone.

7. I unpaited the device and tried to connect via Assist, it displays a "rejected message".

8. It was all because of battery optimization of jabra service app.Since recent updates, my black Stealth is not found by the app, hence no associated features can be used.

9. The only drawback is that i have to "connect new device" everytime i reconnect my earphones after I turn them off or get too far away so that they disconnect.

10. Also, if all is unpaired and start pairing from scratch, using the app, I cannot actually cmplete the in-app pairing (with or without pairing in Bluetooth menu)Very Bad Experience.

11. It's ridiculous that the app requires you to re-pair the device.Horrible!!! Terrible!!! I can't find enough words to describe my frustration.

1. Fix Jabra Assist Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Jabra Assist: Restarting the app will resolve most errors.
2. Update the Jabra Assist App. Here is how:
   1. On Android goto PlayStore » Search for "Jabra Assist" » Open Jabra Assist » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jabra Assist » click "UPDATE".
3. Clear Jabra Assist app cache: Clearing cached data will force your app to retrieve the latest data directly from Jabra Assist servers.
   1. On Android, goto Settings » Apps » Select "Jabra Assist" » click Storage » click "Clear Cache".
4. Check Jabra Assist app permissions. If any of these permissions required to use your device's features are disenabled, Jabra Assist might not work.
5. Uninstall and reinstall Jabra Assist. If nothing else has worked, completely uninstall Jabra Assist then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Jabra Assist not working

2. Fix Jabra Assist Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Jabra Assist be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Jabra Assist not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Jabra Assist may not be able to connect to the Internet when running in the background.