Contact Jabra Sound+ Customer Service

Why should I report an Issue with Jabra Sound+?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Jabra by GN Audio to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Jabra Sound+ app is the perfect companion for your Jabra headphones – adding extra features and enabling you to personalize the way you use your Jabra headphones.

2. SmartSound analyzes your sound environment and automatically applies your personalized audio using Moments in Sound+.

3. Today we use our headphones more than ever, and in very different environments – at work, on the train, working out, walking, driving, and more.

4. Adjust how much of the outside world you’d like to hear when using your headphones.

5. For this purpose, we created “Moments” – predefined configurations to suit different moments of your day.

6. Choose a predefined setting or fine-tune your audio using the 5-band equalizer.

7. Track your activity progress (only available for the Jabra Elite Active 65t).

8. With a single touch instantly access your phone’s voice assistant, directly from your headphones.

9. To perform optimally, your headset may need different settings activated for each of these situations.

10. All the Moments are customizable to cover your unique preferences, and with future updates.

11. With ANC (Active Noise Cancellation) you can reduce the amount of disruptive noise you hear from your surroundings.

1. I've uninstalled the app, I've cleared the data, I've turned off my buds, turned them back on, unpaired them, paired them again, renamed them Jabra Elite 7 Pro in my phone bluetooth settings, turned on all permissions, but it won't take me through the process again.My device doesn't show up in this app even though they're connected to my phone.

2. Not every 30 seconds.It took a while to get the buds connected to the phone and for the app to recognize the pairing.

3. I have no use for the other features of this app, where the developer can't be bothered to have links within the Manual from the Table of Contents.Update from 5/31: After 2 months, a couple of failed attempts of contacting support and getting nowhere, and posting my frustrations here, I gave up.

4. Ear buds and app works great.Edit: I ended up resetting the earbuds and it started to work again.

5. After that, app won't recognize that phone is already paired to the buds.

6. I've been connected via Bluetooth for some time now, but the app won't recognize my elite 4 active earbuds.

7. I can't use the great white noise widget to sleep and wake up in the middle of the night with the loud "Recharge battery" in EACH EAR every 30 seconds!! This is insane.

8. Found online manual for the jabra evolve2 buds and followed steps in there.

9. Despite my new Jabra Pro's being paired with my phone, the app wouldn't recognize that they were paired.

10. My headphones connect to the phone fine but are not recognized by the app for whatever reason which makes all the features completely inaccessible.

11. When my phone is announcing, "Recharge battery," the app is showing that my bud's charge is 100%.

1. Fix Jabra Sound+ Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Jabra Sound+: Restarting the app will resolve most errors.
2. Update the Jabra Sound+ App. Here is how:
   1. On Android goto PlayStore » Search for "Jabra Sound+" » Open Jabra Sound+ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jabra Sound+ » click "UPDATE".
3. Clear Jabra Sound+ app cache: Clearing cached data will force your app to retrieve the latest data directly from Jabra Sound+ servers.
   1. On Android, goto Settings » Apps » Select "Jabra Sound+" » click Storage » click "Clear Cache".
4. Check Jabra Sound+ app permissions. If any of these permissions required to use your device's features are disenabled, Jabra Sound+ might not work.
5. Uninstall and reinstall Jabra Sound+. If nothing else has worked, completely uninstall Jabra Sound+ then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Jabra Sound+ not working

2. Fix Jabra Sound+ Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Jabra Sound+ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Jabra Sound+ not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Jabra Sound+ may not be able to connect to the Internet when running in the background.