Contact Remote Customer Service

Why should I report an Issue with Remote for LG Smart TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Kraftwerk 9 Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Freezes frequently but can be resolved by closing app and reopening.If you are wanting this app to be able to use the keyboard or mouse pad IT COSTS $6.99 (The mouse pad is free on the actual LG Smart Tv remote) or to get rid of the 10 million ads that pop up all the time regardless of what your doing IT WILL COST $6.99AUD This app is worth $0.99 as 99 percent of the features including the pro version ones are on the free apps all over the place.

2. It appears the developer is more focused on getting money from ppl clicking on ads or hoping they'll have a better experience if they pay for the premium version.This works for me, except I can't "click" the option I'm hovering over with the cursor from the "interaction" screen.

3. We have one in the living room and use their smart remote app for free with NO ADS! App is garbage, Samsung tvs are the way to go.Miles better than the first party LG remote.

4. I will be using this app only now as long as it continues to work Thank Yoforced trial instead of a free version I need to restart it just about every time I need to use it.

5. Very Frustrating app! Dont swipe to the right otherwise you get the Premium upgrade ad which completely prevents use of remote.

6. this app is garbageHalf of the time it won't even show the remote even when I resetIt cant detect the tv on wifi.

7. I can move the cursor just as with the magic remote, but since I can't select the option I want it's useless.

8. Other ads pop up continuously, dont ever try to use the remote without checking screen for ads.

9. Have to exit remote app often to get away from the Premium upgrade ad.

10. Someone has to seriously debug this appI would never download this app if I didn't have to wait a day for the new remote.

11. No reply to email :(I love using LG TV Remote.

1. Fix Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Remote: Restarting the app will resolve most errors.
2. Update the Remote App. Here is how:
   1. On Android goto PlayStore » Search for "Remote" » Open Remote for LG Smart TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Remote » click "UPDATE".
3. Clear Remote for LG Smart TV app cache: Clearing cached data will force your app to retrieve the latest data directly from Remote servers.
   1. On Android, goto Settings » Apps » Select "Remote for LG Smart TV" » click Storage » click "Clear Cache".
4. Check Remote app permissions. If any of these permissions required to use your device's features are disenabled, Remote might not work.
5. Uninstall and reinstall Remote. If nothing else has worked, completely uninstall Remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Remote not working

2. Fix Remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Remote may not be able to connect to the Internet when running in the background.