Published by Kiko S.r.l. on Sep 13, 2023

Report an issue with KIKO MILANO.
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Why should I report an Issue with KIKO MILANO - Beauty products?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Kiko S.r.l. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About KIKO MILANO - Beauty products

1. Enter into the KIKO world and find the beauty products and cosmetics most suited to your needs in our catalogue: everything you’ll need for a complete make-up look - from lips and eyes to face and brows, masks, creams and smart skincare products - in addition to a myriad of must-have accessories.

2. Join a community to earn points (called Kisses) & share your love for beauty! - Reach 800 Kisses and you will immediately have access to a X4 discount.

3. Every day, explore the latest arrivals, discover beauty tips from our make-up artists, and take advantage of our promotions.

4. Discover the KIKO MILANO app, you won’t be able to live without!

5. Download the app now and enter into the KIKO world.

6. You can choose to use it straight away or continue to accumulate Kisses.

7. If you choose to wait, you will add X0. 50 to your discount for every additional 100 Kisses earned!

KIKO MILANO Customer Insights

1. It's better to shop from their website on a laptop.Great products but the app is terrible added items to my bag went to bag ready to checkout only to see my bag was empty...tried logging out didn't work either as I don't actually get logged out get as far as resetting password and just stays on that page..close the app and when I open again I'm logged in its a shame as I really like their products but this experience has been so frustratingThe doesn't work at all.

2. Enjoyed the app before but now can't use it and as it was updated only last week it's disappointing it doesn't seem compatible with the latest Android systemI love the products and will continue to buy from Kiko, but not in the online shop.

3. Launched the app and told it needed updated but it won't let me update it or function on the most recent version of the Android system..on my older work phone it updated and works.

4. Its really laggy, theres some features that do not work (availability for stock) and theres some items I wish had more pictures for the color I'm looking for.

5. The menus are incomplete and you need to enter half your details on kiko website (eg: address, wishlist, etc) and half on the app.

6. Otherwise i LOVE KIKO, for me as mua it is one of the best company!The app is really easy to use and the products are amazing.

7. Overall great quality on the makeup, just average quality appThe app is not user friendly at all.

8. As it is now, the app does not have any sense.I love Kiko Milano, but the app is very laggy and slow.

9. The app uses different languages and currencies (I'm in Italy: some menus are in English, others in Italian and prices are in pounds).

10. It completely crashes when I open the list of products and click on an option.

11. Couldn't complete payment process because the app just kept loading the same screen for entering my address which I did already twice.

Steps to Troubleshoot & Fix KIKO MILANO Issues

1. Fix KIKO MILANO Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart KIKO MILANO: Restarting the app will resolve most errors.
  2. Update the KIKO MILANO App. Here is how:
    1. On Android goto PlayStore » Search for "KIKO MILANO" » Open KIKO MILANO - Beauty products » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for KIKO MILANO » click "UPDATE".
  3. Clear KIKO MILANO - Beauty products app cache: Clearing cached data will force your app to retrieve the latest data directly from KIKO MILANO servers.
    1. On Android, goto Settings » Apps » Select "KIKO MILANO - Beauty products" » click Storage » click "Clear Cache".
  4. Check KIKO MILANO app permissions. If any of these permissions required to use your device's features are disenabled, KIKO MILANO might not work.
  5. Uninstall and reinstall KIKO MILANO. If nothing else has worked, completely uninstall KIKO MILANO then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing KIKO MILANO not working


2. Fix KIKO MILANO Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make KIKO MILANO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to KIKO MILANO not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, KIKO MILANO may not be able to connect to the Internet when running in the background.

Reported Issues