Contact RTD MyRide Customer Service

Why should I report an Issue with RTD MyRide?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Regional Transportation District, Denver CO to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Customers can add funds to their MyRide account and scan their mobile MyRide barcode at validators to board RTD buses and trains.

2. We've also got a new and improved MyRide smart card should you want friends or family to ride RTD using your account.

3. And with fare capping, RTD automatically converts 3-Hour passes to Day and Monthly passes so you'll always get the most value.

4. RTD's updated mobile ticketing app includes new features to make riding RTD easier than ever.

5. Introducing RTD MyRide!

1. It's literally just a way to buy day passes, which is okay for tourists, but if you actually plan on using RTD more than about once a month you're better off getting a MyRide card and using the Transit app for information.This used to be an easy way to simply buy tickets on your phone, no worries about a vending machine having a line or being functional.

2. A reviewer said you can't get single tickets which isn't true there's an option to get multiple or single tickets but right now I don't know if I can take the bus home :'(not bad... needs work for the train station.

3. There's no option to see what zones you need, so you're purchasing tickets blind, meaning you might not even be charged fairly.

4. Can this just leave me logged in? I understand having to use a password when adding funds per PCI compliance but what a pain in the butt having to login every time I use transit.

5. The fact you can't buy single tickets is ridiculous, and most of the links on the main menu open as web pages rather than in-app.

6. Why the extra hassle for something that was so straightforward and easy to use? You have eliminated the convenience that was my primary reason for using the app.the only good thing about this app is you can buy a ticket in advance.

7. You need to flag all the routes and times that are canceled on the schedules because it's difficult when you've got service alerts that make you navigate out of the app to the website to figure out what the alerts are.

8. Can't pay for parking on it, making it pretty easy to miss the train, especially at stations with large parking lot with few parking kiosks.

9. Also, if you're going to be canceling a huge section of the R line through October, you seriously need to add more trips on the other routes (H & E) to compensate.

10. Now it requires extra steps to 'charge' a separate account that you then use to buy the tickets.

11. Useful for adding transit value, but it constantly logs out and of course has no biometric option.

1. Fix RTD MyRide Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RTD MyRide: Restarting the app will resolve most errors.
2. Update the RTD MyRide App. Here is how:
   1. On Android goto PlayStore » Search for "RTD MyRide" » Open RTD MyRide » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RTD MyRide » click "UPDATE".
3. Clear RTD MyRide app cache: Clearing cached data will force your app to retrieve the latest data directly from RTD MyRide servers.
   1. On Android, goto Settings » Apps » Select "RTD MyRide" » click Storage » click "Clear Cache".
4. Check RTD MyRide app permissions. If any of these permissions required to use your device's features are disenabled, RTD MyRide might not work.
5. Uninstall and reinstall RTD MyRide. If nothing else has worked, completely uninstall RTD MyRide then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RTD MyRide not working

2. Fix RTD MyRide Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RTD MyRide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RTD MyRide not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RTD MyRide may not be able to connect to the Internet when running in the background.