Contact JP Markets Customer Service

Why should I report an Issue with JP Markets?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of JP Markets to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Instant deposits, fast withdrawals, the ability to transfer funds between accounts, create new trading accounts and much more.

2. Manage your portfolio of forex accounts like a professional and get access to truly instant deposits through our gateways.

3. Instant deposits from Absa, Capitec, FNB, Investec, Nedbank, Standard Bank, Visa, Mastercard and Skrill. With more to come!

4. Withdrawals are transferred out of your trading account immediately so you can continue trading without worry of margin call.

5. JP Markets app gives you full control over your trading account.

6. Deposits reflect immediately letting you get in to the trade ASAP.

7. This app gives you total account management on the go.

8. You also have the ability to create new Meta Trader accounts with various deposit currencies and transfer funds between accounts all in this one app.

1. Avoid using this app if you can.This brokers are really bad I would not recommend them, I made a payment on their app after they payment the wanted the statement I tried to upload it but it would not let me after sending them emails the respond days later telling me the will assist the situation I'm still waiting for my money.

2. I had to wait for my own funds for nearly a week, I sent them all the documents they wanted to verify my account, they said it will take 2 to 3 days but a week later I got a email saying if I do not send my details for verification they going to disable my account in 7 days time.

3. All I want to do is deposit money and trade but JP markets has made that impossible for me.Depositing money within the app is hustle free but if you use a banking to make a deposit into the wallet takes forever, I deposited last week and yet even today the amount does not reflect on the wallet.

4. When I change levarage from 500 to 200 it says successful but does not change.I give this app 1 star because I can't comment without giving however, I will kindly withdraw it right here right now.. Your app is a mess, it needs serious fixing.. In case the developer forgot, we are dealing with cash in this app it can't be freezing now and then.

5. Even when documents have been uploaded or sent via email, there is still no response as to whether or not the account has been approved.

6. I m now re-installing it for the 8 times, if it freezes again I take my business elsewhere, this is a two way street no one should be doing the other a favor... I pay for this App and services around it, please and please again fixTried to withdraw my money but it has not come through.

7. You are a scam jp marketsThe app needs more room for improvement, change tickets system to live chats even 12hrs a day if 24hrs is not possible.

8. Tried to also chat online for assistance but still nothing, the automated chat machine keeps pasting the same message after the other.

9. Internal account transfers are not efficient and keep on declining my correct password.

10. You always have to send emails to open a simple demo account.

11. So far no customer service or even response to my emails.

1. Fix JP Markets Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JP Markets: Restarting the app will resolve most errors.
2. Update the JP Markets App. Here is how:
   1. On Android goto PlayStore » Search for "JP Markets" » Open JP Markets » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JP Markets » click "UPDATE".
3. Clear JP Markets app cache: Clearing cached data will force your app to retrieve the latest data directly from JP Markets servers.
   1. On Android, goto Settings » Apps » Select "JP Markets" » click Storage » click "Clear Cache".
4. Check JP Markets app permissions. If any of these permissions required to use your device's features are disenabled, JP Markets might not work.
5. Uninstall and reinstall JP Markets. If nothing else has worked, completely uninstall JP Markets then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JP Markets not working

2. Fix JP Markets Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JP Markets be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JP Markets not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JP Markets may not be able to connect to the Internet when running in the background.