Contact John Hancock Retirement Customer Service

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1. it also doesn't show my annual contributions which I change throughout the year.Been trying to log in using the app for 3 months and still cannot access.... "Experiencing technical difficulties" the web page works great on a computer but don't always have time to sit at the computer and access it .

2. I've tried to uninstall and reinstall once a week and still nothingI haven't been able to get past the login screen ever since the app updated due to technical difficulties.

3. For several months now, I have been getting a "We are sorry" technical difficulties message when logging in.

4. is great, I think for a mobile app to be useful, it should be able to allow users, if not do things on the fly, but at minimum view everything offered on main website.A pretty bare bones app.

5. The way in which you can interact with personal data is severely limited, it is slow, it lacks an integrated document viewer (a massive oversight for a company that is required to provide copious amounts of written information).

6. More information as market statistics, contribution history as well as contributions performance would be greatly appreciated.Can't log in since it just doesn't load up.

7. It worked before, now it pop up a windows that says it have been a technical issue.

8. Doesn't even show contributions, just total account balance.

9. I have been unable to access my account on the app during this time.

10. What a waste of phone space.Neverending Technical Difficulties .

11. Shows balance, but doesn't give any semblance of performance data.

1. Fix John Hancock Retirement Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart John Hancock Retirement: Restarting the app will resolve most errors.
2. Update the John Hancock Retirement App. Here is how:
   1. On Android goto PlayStore » Search for "John Hancock Retirement" » Open John Hancock Retirement » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for John Hancock Retirement » click "UPDATE".
3. Clear John Hancock Retirement app cache: Clearing cached data will force your app to retrieve the latest data directly from John Hancock Retirement servers.
   1. On Android, goto Settings » Apps » Select "John Hancock Retirement" » click Storage » click "Clear Cache".
4. Check John Hancock Retirement app permissions. If any of these permissions required to use your device's features are disenabled, John Hancock Retirement might not work.
5. Uninstall and reinstall John Hancock Retirement. If nothing else has worked, completely uninstall John Hancock Retirement then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing John Hancock Retirement not working

2. Fix John Hancock Retirement Server issues & Internet Connection

1. Check network connection: An unstable Internet will make John Hancock Retirement be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to John Hancock Retirement not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, John Hancock Retirement may not be able to connect to the Internet when running in the background.